Patient Experience & Clinical Operations Coordinator

PATIENT EXPERIENCE & CLINICAL OPERATIONS COORDINATOR

Aether Medicine | Wayne, Pennsylvania

WHERE PRECISION MEDICINE MEETS CONCIERGE EXCELLENCE

Aether Medicine is a physician-led integrative and longevity clinic serving high-performing

individuals across the Main Line of Philadelphia. Our patients include executives, entrepreneurs,

physicians, and professionals who expect discretion, sophistication, and exceptional

organization in every interaction.

We deliver advanced care in longevity medicine, metabolic optimization, hormone therapy,

regenerative medicine, and performance health. Clinical excellence is foundational. The patient

experience must match it.

We are seeking a polished, intelligent, and highly organized professional to serve as the face and operational anchor of our clinic.

This is not a traditional front desk role.

This is a high-touch concierge clinical coordination position.

If you thrive in environments that value excellence, precision, and elevated standards, this may be the right fit.

YOUR ROLE

You will shape the entire patient journey — from first contact to follow-up — ensuring that every interaction reflects professionalism, warmth, and refinement.

You will operate at the intersection of patient experience and clinical support, balancing

front-of-house sophistication with strong medical assistant capability.

WHO YOU ARE

• Articulate, polished, and composed

• Highly organized with executive-level attention to detail

• Emotionally intelligent and intuitive with discerning clientele

• Calm under pressure and solution-oriented

• Discreet and professional in all communication

• Able to think critically and act independently

• Passionate about health, performance, and longevity

KEY RESPONSIBILITIES

Concierge Patient Experience

• Serve as the primary point of contact for patients

• Create a seamless, welcoming, and refined front-of-house environment

• Manage complex scheduling for longevity programs, procedures, metabolic testing, and

follow-ups

• Communicate clearly about services, treatment plans, and membership options

• Proactively follow up to ensure patient satisfaction and continuity

• Handle scheduling or workflow challenges with confidence and composure

Clinical Support

• Obtain vitals and document patient information accurately

• Prepare exam rooms and assist with in-office procedures

• Coordinate labs, prescriptions, and follow-up care

• Maintain organized, compliant medical records in EMR

• Support advanced services including hormone optimization, IV therapy, regenerative medicine, and metabolic testing

Operational Excellence

• Maintain smooth daily patient flow

• Identify inefficiencies and help implement improvements

• Uphold impeccable organizational standards

• Represent Aether Medicine with professionalism at all times

QUALIFICATIONS

• 3–5+ years experience in a medical office, concierge practice, executive office, or high- end hospitality setting

• Medical Assistant certification strongly preferred

• Phlebotomy experience preferred

• Strong EMR proficiency

• Exceptional written and verbal communication skills

• Demonstrated reliability and organizational excellence

• Experience serving high-net-worth or executive clientele preferred

COMPENSATION & GROWTH

Competitive compensation reflecting the sophistication of this role.

$25 – $30 per hour, commensurate with experience and demonstrated capability.

Performance-based incentives available.

Growth opportunities into senior operational or leadership roles as the practice expands.

WHY THIS ROLE MATTERS

Our patients remain with Aether Medicine because they feel respected, understood, and

supported at every step. Clinical excellence alone is not enough. The experience must be

elevated, seamless, and intentional.

You will play a central role in protecting and elevating that standard.

HOW TO APPLY

Please submit your resume along with a brief cover letter answering the following question:

“How would you handle a highly successful executive patient who is frustrated about a

scheduling delay?”

We are building something exceptional.

If you believe you belong in a high-performance, high-touch medical environment, we invite you to apply.

DO NOT APPLY IF YOU DON’T MEET THE REQUIREMENTS IN THIS AD, AND DON’T

HAVE CAPACITY TO EXECUTE THE DUTIES OF THE JOB.

PLEASE send resume to [email protected]

565 E. SWEDESFORD RD. SUITE 315, WAYNE, PA 19087

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Paid time off

Ability to Commute:

• Wayne, PA 19087 (Required)

Ability to Relocate:

• Wayne, PA 19087: Relocate before starting work (Required)

Work Location: In person