Customer Service & Sales Associate

As an Entry Level Customer Service & Sales Associate, you will play a vital role in our company's success by supporting both the customer service and sales departments. You will be the first point of contact for potential business customers, providing information about our clients’ services, addressing inquiries, and assisting them in the enrollment process. This role offers an excellent opportunity to gain foundational experience in customer service, sales, and client interaction, with ample room for growth within the organization.

Responsibilities

• Serve as the initial point of contact for prospective business customers, answering inquiries and providing accurate information about our clients' products and services

• Engage with prospective and existing business customers and successfully execute presentations on behalf of our clients to drive new enrollment and increase sales

• Assist customers throughout the enrollment process, guiding them through necessary paperwork, procedures, and agreements

• Collaborate with the sales team to identify potential leads and provide them with necessary follow-up communication

• Maintain a comprehensive understanding of our clients' services, pricing, and offerings to effectively address questions and concerns

• Utilize CRM software to accurately document client interactions, update information, and track progress throughout the sales cycle

• Participate in regular training sessions to enhance product knowledge, customer service skills, and sales techniques

• Contribute to achieving team and individual sales targets while upholding the company's commitment to exceptional customer service

• Collaborate with internal teams to ensure a seamless customer experience from initial inquiry to successful enrollment

Qualifications

• High school diploma or equivalent; college degree is a plus

• No prior experience required; full training will be provided

• Strong interpersonal skills and the ability to build rapport with a diverse range of clients

• Excellent verbal and written communication skills

• Enthusiastic and positive attitude with a genuine passion for providing outstanding customer service

• Detail-oriented and organized, capable of managing multiple tasks and priorities effectively

• Basic computer skills; familiarity with CRM software is a plus

• Willingness to learn and adapt in a fast-paced, evolving start-up environment