Shift Lead

About US:

 We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is hiring great people, who love dogs, and we treat them well and reward them for a job well done. We provide you with the industry best training in dog behavior and care and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care.

• We love and care for our Pet Parents’ pups like they are our own.
• We provide you with the industry's best training in dog behavior and care.
• A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.

ABOUT YOU

• You love dogs and would love overseeing an environment that cares for them all day, every day!
• You are operationally minded and produce high quality work.
• You enjoy planning a team’s work tasks, communicating the plan and driving the execution of the plan.
• You are a clear communicator.
• You are the kind of person who takes your job seriously.
• You are emotionally intelligent.
• You are focused on achieving goals consistently and efficiently.
• You’re careful not to make mistakes and can be counted on to keep your team and all of the dogs in your care safe and well cared for!
• You enjoy working in a collaborative harmonious teamwork environment while driving results.
• You are a critical thinker and self starter.
• You are industrious and able to work independently but also cohesively as a team.
• You are looking for long term employment.
• You are at least 18 years of age.

*If you are seeing yourself in these words, we’d love to talk to you about our Shift Lead role

About the Shift Lead role

The Shift Lead is responsible for maintaining accountability and safety for a team of employees and a large group of customer dogs! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

Shift Leads must demonstrate leadership, as well as outstanding customer service both internally and externally.

Responsibilities include but are not limited to:

• Upholding and setting the example for our company values
• Overseeing development of team members, including offering regular feedback throughout the shift
• Providing the highest level of customer service to our clients
• Placing dogs into appropriate playrooms for all day play
• Removing dogs from play when pet parent arrives – giving detailed feedback about the dog’s day
• Ability to invoice customer purchases accurately
• Ensuring all Dogtopia health and safety policies are followed
• Evaluating new dogs who would like to join daycare
• Ensure cleanliness of the facility at all times
• Completing baths, nail trims and other grooming duties
• Administering medications
• Ability to learn dog body language
• Ability to learn individual personalities of each and every dog in our care
• Assisting with boarders

Successful candidates should:

• Have direct experience working with dogs. This is an entry level position, but you must have some prior dog handling experience at a minimum
• Have a genuine affinity for dogs and their people; they are the center of our business!
• Be willing and able to complete our E-learning programs before start date
• Possess strong verbal communication skills
• Demonstrate proven customer service skills

Experience:

• Dog Daycare, Veterinary, Kennel or similar: 1 year (Required)
• Front Desk, Reception, Customer Service, Sales Management or similar: 1 year (Required)
• Management or Supervising: (Preferred)

Shifts:

• Morning (Required)
• Mid-Day (Required)
• Some Evening (Required)
• Some Weekends (Required)
• 30-40 hours per week
• Shifts are from 6:30/7am to 12/12:30 and from 2pm to 7:30

Job Type: Full time, Non-Seasonal

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