IT Service Guru (Rapid Response & Field Technician)

Bluetek IT Solutions is looking for an energetic and motivated IT Service Guru who thrives in a fast-paced environment where every day brings something new. This role combines our Rapid Response responsibilities with hands-on Field Technician work — one position , two exciting sets of responsibilities.

If you're the kind of person who loves solving IT issues, enjoys being out in the field helping clients, and doesn’t mind rolling up your sleeves to deploy equipment, deliver hardware, and support real-world tech environments, this is the job for you.

This is not a remote position. You’ll work on-site in our Mechanicsburg office and travel to client locations as needed to support installations, pickups, deliveries, and onsite troubleshooting.

What You’ll Be Doing

Rapid Response Duties

• Providing stellar IT support for desktops, laptops, mobile devices, printers, phones, and more
• Troubleshooting Windows OS, Office 365 issues, email problems, and common user challenges
• Responding quickly to incoming tickets to keep client operations running smoothly
• Working alongside senior techs and learning new systems daily
• Delivering friendly, confident, customer-focused support

Field Technician & Deployment Duties

• Assisting our lead field technician with onsite projects
• Performing pickups and deliveries of equipment across client sites
• Deploying and installing computers, servers, cameras, phones, and network equipment
• Performing workstation swaps, new user setups, Wi-Fi troubleshooting, and basic cabling
• Setting up new systems in-office before delivery (imaging, updates, software installs)
• Installing hardware neatly, professionally, and according to best practices

This is a hands-on, varied, and rewarding role where you’ll see the impact of your work every single day.

Why Join Bluetek?

• A supportive, fun, and fast-growing MSP environment
• Weekly training and professional development
• Real, measurable opportunities to grow your IT career
• No corporate nonsense — just a great team doing great work
• Leadership that actually cares about people and your long-term success

Requirements

What We’re Looking For

• 2+ years of IT support experience (Help Desk, Support Tech, or similar)
• Strong understanding of PCs, mobile devices, networks, and troubleshooting
• Excellent communication and a customer-friendly attitude
• Ability to work in-office and travel to client locations daily
• Strong multitasking skills and the ability to stay cool under pressure
• A desire to learn, grow, and take initiative

Bonus Points

• CompTIA A+, Network+, or Microsoft 365 certifications
• Experience with camera systems, VoIP phones, or network deployments
• Familiarity with RMM tools, ticketing systems, or MSP environments

Benefits

💰 Competitive salary

🏦 401k with 5% match

🏖 Vacation: 2 weeks first year, 3 weeks after year two

🦷 Medical, dental, and vision insurance

🎉 Paid holidays

🍕 Pizza Fridays

⚡ Energy drinks always stocked

📚 Weekly training sessions to stay sharp