Inbound Customer Care Agent

: ContactUs Communications based in Columbus, Ohio is expanding, and has a new client need. This is a work on site position in our Grindstone, Pennsylvania location. Inbound Customer Care Agent Training(s) Start Date: Monday, May 20, 2024 Orientation Start Date: Thursday, May 16, 2024 10:30am-1:00pm Training Hours: M - F 9:00 a.m. - 5:30 p.m. EST Schedule: Shifts will be M - F (no weekends) 10:30 a.m. - 7:00 p.m. EST Location: Onsite at 111 Roberts Road Suite 400, Grindstone, PA 15442 About The Inbound Customer Care Agent: The Inbound Customer Care Agent will handle inbound calls from health care providers/medical professionals. They will manage calls from various medical professionals including hospitals, clinics, doctor's offices, and dentists. Responsibilities:

• Respond to customer inquiries via inbound calls to address a variety of customer inquiries which include:
  • Virtual card payment management which includes topics such as assisting with processing credit card payments, locating transaction details, etc.
  • Update payment information
  • Update payment preferences
  • Update contact information
  • Offer basic website support
  • Supporting website users in enrolling, resetting passwords and basic site navigation
• Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores.
• Follow client and company guidelines
• Assuring the customer's information is correct; assuring the information given to the customer is accurate and correct.
• Comfortable handling an average of 60 - 70 calls per day.

Required Skills & Qualifications:

• Must be at least 18 .
• Must have HS diploma or GED.
• Understanding and knowledge of HIPPA is a benefit but not a requirement.
• Ability to articulate themselves and think on their feet.
• Comfortable using PC platforms, Microsoft Office.
• Ability to type 25 wpm or greater.
• Soft skills are a must. i.e., Patient, understanding and empathetic.
• Friendly, Energetic, and personable attitude.
• Excellent verbal and written communication skills.
• Excellent troubleshooting skills.
• Flexible team player with ability to execute duties efficiently.
• Reliable and honest.
• Good organizational skills and work habits.
• Ability to be flexible and quickly adapt to changing business needs.

Benefits:

• Paid time off
• Paid training
• Medical/Dental/Vision Insurance
• 401K Plan
• Opportunity for advancement
• Earn up to $14 per hour!

Other Duties:

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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