Customer Service Representative HVAC Company

Job Description

Job Description

Salary: 22.00-25.00

Job description

Are you looking for a career with a purpose? Do you want to be apart of a company who is changing the way you think about in home service and repair? Well you have come some to the right place then. We exist solely to provide the highest quality customer service and experience during your in home emergencies with your plumbing, heating, and cooling systems. Our mission is to create exceptional value by delivering meticulous customer service with integrity, passion and honesty, creating better lifestyles to live and work. We just happen to install air conditioners.

Job Title: Customer Service Representative Level I

Job Responsibilities

• Dispatch, schedule and close out calls
• Process service requests, prepare paperwork for escalated calls and ensure full customer satisfaction
• Use both common and proprietary concepts, practices, and procedures within a call center environment.
• Expect great pay, control your own pay scale, and expect great benefits.

What Does Winning Look Like:

• Provide Fast, Friendly and Fun customer service to both internal and external customers
• Communicate with technicians and other departments via email, text message and phone
• Answer incoming calls, emails, and text messages to close out calls for technicians and sales
• Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA
• Answer incoming calls from customers related to service, billing, and other departments
• Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management

Experience Needed to Win:

• High school diploma or equivalent
• 1-5 years experience in a customer service and or dispatcher environment
• Intermediate knowledge of concepts, practices, and procedures related to HVAC

Skills Needed to Win:

• High Energy and Highly Motivated
• Honesty and integrity
• Excellent customer service and communication skills
• Ability communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy, under high stress environments
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
• Excellent written and verbal communication skills

Physical Requirements

• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends

And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits here at Calfo:

• Base pay with bonuses and performance pay
• A 401k with full company match of 4% after one year as team member
• Life and Disability insurance
• Health, Dental and Vision, with no employee contribution, Provided by Highmark Blue Cross Blue Shield.
• Generous PTO
• 9 Paid Holidays
• Casual dress and work environment
• One full paid workweek of Ministry Time after one year to volunteer for your favorite charity or nonprofit
• $300/year to put toward achieving your fitness goals

About Calfo Home Services

• We are the fastest growing residential in home service company in the Tri-State
• We have the highest online reputation of any in home services company in the metro area
• We strive to have the highest motivated, happiest motivated employees

We're on a mission to Change lives- it's a calling. Join the crusade! Apply now.

Job Types: Full-time, Commission

Work Remotely

• No

Job Type: Full-time