Technical Writer (Remote Opportunity)
- Develop and publish CRM release notes, translating technical content for non-technical users.
- Review Jira tickets and technical documentation to identify key updates and enhancements.
- Coordinate approvals with IT, implementation teams, and government stakeholders.
- Collaborate with Outreach/Communications teams for timely release distribution.
- Maintain version control and documentation archives.
- Continuously refine release note templates, content quality, and delivery processes.
- Ensure compliance with internal standards and VA requirements
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
- Bachelor’s degree in English, Technical Communication, IT, or related field
- 2+ years of experience in technical writing for software, IT, or CRM environments.
- Skilled in translating technical concepts for diverse audiences.
- Proficient with Jira and documentation/version control tools.
- Excellent written communication and cross-functional collaboration skills.
- Strong attention to detail and ability to manage multiple deadlines.
- Familiarity with Agile methodologies and release processes.
- Experience supporting federal clients or regulated environments.
- Knowledge of CRM platforms (Salesforce).
- Experience with content management systems (SharePoint).
- Technical writing or Agile certification a plus.
- Ability to obtain Federal Government clearance.
- Medical/Dental/Vision coverage
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training and development opportunities
- 100% Remote Opportunity
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