HVAC Regional Service Manager
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)
- Escalation point for callbacks
- Successfully promote company's image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
Recommended Jobs
Automotive Painter
WHO WE ARE: Dejana Truck & Utility Equipment is a division of Douglas Dynamics, North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our empl…
School Based Clinical Supervisor
Are you a licensed clinician looking to step into a meaningful leadership role within school-based mental health services? Join the DCIU as a School Based Clinical Supervisor and help guide high-qu…
Senior Content Strategist
This position is hybrid in Malvern Duties & Responsibilities ~Contribute to the development and evolution of VXD’s enterprise content design system ~Drafting entries ~Collaborating with teams that…
Fiscal Clerk
Job Description Job Description Position Summary The Accounting clerk is a contributing member of our Fiscal Department Team. The candidate performs a wide range of duties Which are Key to age…
Locums Position in PA for Obstetrics Gynecologist
CompHealth services are always free to you. Let us do the heavy lifting and handle the headache of credentialing, travel, housing, and so much more. With the premier staffing agency as your champion,…
Order Manager
This position is primarily responsible for executing order management and purchasing requirements needed to meet the demands of Red River's customers. This position understands the full requirements …
Associate Veterinarian
You are invited to join the expert team at Boiling Springs Animal Hospital, where our mission is built on trusted, high-quality veterinary care. Our commitment to excellence is externally validated, a…
Water and Fire Restoration Technician
Job Description Job Description Benefits: Competitive salary Dental insurance Free uniforms Health insurance Paid time off Training & development Vision insurance PUROCLEA…
Production Associate - ALL SHIFTS!!!
Job Description Job Description Description: JTM FOODS LLC IS HIRING…COME JOIN OUR TEAM!! Do you love JJ’s Pies?… How would you like to work with us and bring happiness to all our customers?…
Supervisor (full-time) - Perry Ellis
Overview of Company Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally a…