Operations Manager - Orthopedic Spine

Job Description

Job Description

This is a full-time on-site position that requires re-location to West Chester, PA.

Our Comprehensive Relocation Package is available to use for this career opportunity!

Why Join Altus Spine

Altus Spine, located in West Chester, PA., is a global medical device technology company focused on providing the highest quality design and manufacturing of spinal implants and instrumentation. Altus offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and quality by design drives Altus’ commitment to the medical community. We invite you to become a member of an organization that has established an outstanding reputation for quality and excellence. Highly competitive wages, a state-of-the-art-facility, an emphasis on work/life balance, career advancement, a team-centered workplace culture, and the opportunity to be your best is waiting for you at Altus Spine.

Our company promotes an environment that allows for continuous growth and promotion opportunities!

What We Offer

• 100% Employer Paid Medical Plan
• 100% Employer Paid Employee and Family Assistance Program (EAP)
• 100% Paid Uniforms
• Dental / Vision Benefit Plans
• Personal Time Off (PTO)
• Paid Holidays
• Relocation Assistance
• Participation in Company 401k Plan with an Employer Percentage Match
• Skills Training Workshops/Online Instruction
• Tuition Reimbursement

What You Will Do

Customer Service

• Assess and address customer complaints in a timely manner
• Supervise Sales Order / PO entries and shipments (daily)
• Identify and address any Sales Order / PO discrepancies with appropriate parties
• Resolve any discrepancy with customers from incoming set audits
• Inform customers of shipment delays / backorders
• Customer (distributor / hospital) on-boarding

Logistics

• Maintain the highest levels of cleanliness and organization of the inventory and shipping areas. All finished goods, implants, and instruments must be properly stored, labeled and uploaded into GSS with accurate counts of all locations in real time basis.
• Ensure 100% of leased / loaned material is audited upon return
• Maintain and Manage Inventory Field Audits
• Improve inventory management processes
• Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence.
• Stay informed of logistics technology advances and applying appropriate technology in order to improve logistics processes. Must understand GSS transactions fully.

Purchasing

• Forecasting: develop an understanding of customers' needs and take actions to ensure that such needs are met to avoid back orders and disruption to customers.
• Coordinate with Customer Service on needed rush items / backorders
• Create Production Plans for new and upcoming builds
• Ensure the delivery for required products to schedule

Team Leadership + Management

• Lead and mentor a team
• Communicate effectively with senior management and leadership team on progress, issues and outcomes of the Operations Departments
• Coordinate with other Altus departments to develop and improve current SOP’s to increase efficiency and organize workflow.
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
• 24/7 availability by phone mandatory to answer any set movement or “build” questions.

Who You Are

Must Haves

• 5 years Medical (Spine) Device manufacturing
• 5 years warehouse / distribution management experience
• 3-5 years Management experience
• Background with various ERP systems

Skills & Competencies

• Strong knowledge of ERP/MRP functions (i.e. Global Shop).
• Knowledge of MS Office and Project Management software is required.
• Familiar with inventory management best practices.
• Open minded attitude toward performing a variety of tasks to assist with the day-to-day functionality of the company, the Executive Staff and CEO.
• Experience in medical devices, logistics, labeling and shipping a plus.
• Excellent communication, organizational skills, problem solving and motivation skills.

Altus Spine is proud to be an Equal Opportunity Employer . Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

* Principals only. Recruiters please do not apply on behalf of your candidates to Altus Spine job posts. All applications and/or contact information submitted are kept on file and are the property of Altus Spine. Please note recruiting fees will not be honored with candidate applications submitted by recruiters.