Scheduler II (Customer Service)

Position: Scheduler II
Location: Lancaster, PA./ Allentown, PA
Duration: 12 months
Job ID: 175340

Job Overview:
The Scheduler II will serve as the central point of contact for all incoming customer communications, ensuring efficient scheduling and coordination of services. This role requires strong customer service skills and scheduling experience. The position is hybrid, with onsite work required Tuesday through Thursday and remote work on Monday and Friday. Candidates must be local to Allentown, PA, or Lancaster, PA. Interviews will be conducted in person.

Responsibilities:

• Act as the central point of contact for all incoming customer calls and emails.
• Address customer questions and concerns directly or delegate to the appropriate individual or group if necessary.
• Log customer calls and provide weekly reports.
• Assist schedulers with proactive customer contacts throughout the job scheduling process.
• Provide clear guidance to customers on pre-job requirements, such as inspection due dates, physical work completion, and setting up new meter accounts.
• Schedule customer appointments and issue reminders or confirmations.
• Maintain a log of all communications and report weekly.
• Assist in creating work packets and processing bundled job cards.
• Remove job holds once verified.
• Create IVR appointments and assist in work order closeouts.
• Schedule temporary disconnects as needed.
• Investigate property damage claims and schedule work if liability is determined.

Qualifications:

• Strong customer service skills.
• Experience in scheduling or related roles.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and organizational skills.
• Proficiency in logging and reporting customer interactions.
• Local residency in Allentown, PA, or Lancaster, PA.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $25 - $27/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]

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