Partnerships Manager

Job Description

Job Description

Position Summary

The Partnership Manager's role is to build and maintain long-term, trusting relationships with Operation Warm's corporate partners. The Partnership Manager will be responsible for identifying growth opportunities within a large portfolio of partners of various sizes. Additionally, new partner leads brought on by the Partner Development team will be added to their portfolio.

Direct Supervision of Others: This position will not supervise staff.

Essential Duties and Responsibilities

Business Related

• Manage pipeline of assigned corporate partners to renew and expand current funding level that meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities. 

• Onboard and transition assigned new partnership accounts. 

• Utilize approved communication templates (presentations, emails, MOUs) and messaging. Create and deliver formal and informal presentations to existing partners in small and large environments (both in-person and virtual). 

• Provide regular progress updates to Partnership Management Director and ensure account revenue forecasts are accurate each month and accounts are moving through the sales pipeline. 

• Maintain reporting and dashboards applicable to your pipeline and KPIs.

• Ensure that all required data is captured and fully maintain all relevant partner records in applicable databases (i.e. Salesforce, Asana and SharePoint.) Utilize exception reports to identify and correct any data errors or omissions. 

• Collaborate with Operation Warm departments (Partner Development, Marketing, Program Implementation, Partner Support, Accounting, Logistics) to ensure seamless program execution and drive partner satisfaction and growth. 

• Train partners to access and utilize tools on our partner portal, assist with order configuration and placement, work to eliminate receivables, and answer partner questions as needed. 

• Act as knowledge point and remain abreast of all current partner and team activities. 

• Work harmoniously with all Operation Warm departments to exceed personal and organizational goals 

• Attend and participate in Operation Warm in-person coat and shoe gifting events and partner visits. 
• Effectively manage and execute assigned special projects that benefit the organization and team.

Basic Qualifications

• BA or BS undergraduate degree. 
• 3+ years account management or donor/client facing experience. Experience with nonprofit organizations and/or fortune 500 corporate partners is a plus. 

Other Qualifications

• Experience working in high-growth, performance focused environments. 

• Demonstrated business acumen with a growth mindset. 

• Experience in preparing and presenting to different audiences. 

• Relationship oriented with excellent written, verbal and non-verbal communication skills. 

• Detail oriented with well-developed organization and follow-up skills. 

• Demonstrated ability to work well with a team and independently. 

• Must be flexible and adaptable. 

• Collaborative. 

• Ability to organize and manage customer expectations and deliverables. 

• Ability to think on your feet and solve problems in real-time. 

• Positive attitude. 

• Commitment to Operation Warm's mission. 

• Energetic, passionate, fun, and engaged. 

• Ability to analyze data and identify scalable opportunities for growth

• Highly proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, OneNote, Outlook) and SharePoint.

• Experience with Salesforce and/or other CRM systems. 

• Spanish language proficiency a bonus/is preferred. 

• Ability to travel within the U.S. and Canada as needed (~20%) 

• If applying for a remote position (greater than 50 miles away from Operation Warm's Glen Mills office), reside in one of the following states: GA, IL, LA, OH, PA, SC, TX, and UT.

Operation Warm provides warmth, confidence, and hope through basic need programs that connect underserved children to community resources they need to thrive.

*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire