Human Services Analyst (Bilingual - Spanish/English)

Reference #: 5273860

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2026-44770-48892

Department

Department of Human Services

Division

Div Qlty

Opening Date

03/23/2026

Closing Date

4/6/2026 11:59 PM Eastern

Job Code

48892

Position Number

00286184

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST07

Bureau / Division Code

00211835

Bureau / Division

Division of Quality

Worksite Address

607 South Drive

Worksite Address

4th Floor Rotunda

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Abby O'Shura

Contact Email

[email protected]

THE POSITION

Are you a detail-oriented professional with sharp analytical and critical thinking skills who is passionate about making a meaningful impact? The Department of Human Services is seeking a dedicated Human Services Analyst to join the Division of Quality. In this important role, you will provide bilingual (Spanish/English) policy oversight and technical assistance to the Early Learning Resource Centers (ELRC) administering the department's Keystone STARS program to ensure program compliance, consistent implementation, effective management practices, comprehensive service delivery, and sound funds management. If you wish to broaden your professional experience, strengthen your analytical expertise, and are driven to support quality service that benefits the Commonwealth, we encourage you to apply and contribute to this vital mission.

DESCRIPTION OF WORK

In this position, you will use your bilingual proficiency in Spanish and English to support the alignment of quality initiatives across early childhood education programs and to strengthen participation in the Keystone STARS program throughout the Commonwealth. You will identify opportunities to expand and enhance incentives available through the Child Care Works program and other funding sources. Additionally, you will develop and maintain partnerships with regional stakeholders overseeing early learning programs under the Office of Child Development and Early Learning (OCDEL) to monitor and advance quality initiatives. You will also assist department leadership by actively contributing to the development of policies, procedures, and systems that ensure compliance with federal requirements.

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

This particular position also requires the selectedcandidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color