Pharmacy Operations Lead Rep.- DME- Accredo - Onsite

Location: 100% onsite in Warrendale, PA

Hours: Monday-Friday 8:00am-4:30pm

This role is site dependent in the Warrendale, PA location, leading the Durable Medical Equipment department within the overall Warrendale Fulfillment operation. The Lead Representative will report to the Operations Supervisor for Inventory and Durable Medical Equipment.

The Lead Representative will be responsible for supporting and directing the team members in fulfilling their respective responsibilities and meeting their commitments. The Lead Representative will ensure workflow is optimized and performed to meet the needs of the department as specified by the Operations Supervisor.

Duties and Responsibilities:

• Oversee a team of representatives acting in supporting the overall fulfillment operation at the Warrendale hub.
• Promote a positive team environment and team cohesiveness.
• Lead by example promoting a culture of a single Fulfillment department to which the DME team belongs to and supports.
• Ensure team commitments and responsibilities are met including but not limited to: JCAHO compliance, infusion device inventories, network demand for infusion devices, and direct patient deliverables.
• Ensure best practices are followed and shared.
• Assist in process improvements and development of programs to enhance and optimize internal/external customer service.
• Assist in monitoring and tracking team member productivity via scorecards and other record keeping.
• Develop and coach team members with productivity, accuracy, and efficiency.

Requirements:

• High School Diploma or equivalent.
• Minimum 2 yrs experience in pharmacy fulfillment operations.
• Demonstrated leadership skills and ability to develop team members.
• Demonstrated knowledge of specialty pharmacy operations.
• Demonstrated ability to work collaboratively with other individuals/departments to resolve complex issues with innovative and effective solutions.
• Independent decision maker with ability to handle dynamic working environments.
• Demonstrated ability to handle difficult situations in a professional manner.

Why Choose Us?

• Comprehensive Health Coverage from Day One (including medical, dental, vision).
• Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation.
• Robust 401K Plan with Company Match.
• Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.