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Customer Service Call Center Operator

Genex Services
Pennsylvania
Customer Service Call Center Operator Location Remote in Wayne, PA : Company Overview: The Enlyte Family of Businesses Mitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. : Compensation: Competitive salary Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program whenever possible.
  • Answer all incoming calls to the SSDA department offering one call resolution whenever possible.
  • Process incoming faxes and assist with processing mail.
  • Process voicemails.
  • Additional administrative downtime work as assigned.
Qualifications:
  • High School Diploma
  • Bi-lingual a plus
  • 2+ years of experience in customer service (phone, in-person, or call queue style)
  • Background in claims, insurance, customer care, etc. Knowledge of medical terms preferable.
  • Strong oral and written communication skills a must.
Benefits : We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI- Remote #LI-EG1
Posted 2025-11-05

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