IT Field Technical Support / Team Lead

Job Description

Job Description

Field Service IT Technician / Team Lead

Location: PA (local travel throughout PA and surrounding states)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule

Position Overview

We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, help desk troubleshooting, and small team management . The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.

Key Responsibilities

• Provide proactive support to clients via phone, remote sessions, and onsite visits.

• Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction.

• Lead and mentor a remote IT support team , delegating tasks and ensuring quality service delivery.

• Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.

• Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).

• Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.

• Troubleshoot network connectivity, software, and hardware issues.

• Execute setup of routers, switches, and wireless equipment.

• Track, document, and escalate issues using ticketing systems.

• Provide end-user training and onboarding at client sites.

• Travel to client sites throughout region as needed.

Required Qualifications

• 2+ years of IT support or field service experience (MSP experience a plus).

• Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts .

• Demonstrated experience in:

  • Help desk / technical support

  • Small project management (planning, scheduling, client communication)

  • Team leadership or mentoring

• Excellent troubleshooting, problem-solving, and communication skills .

• Ability to multitask and work independently in a fast-paced environment.

• Professional demeanor and strong client relationship skills.

• Ability to climb a ladder and lift up to 30 pounds.

• Valid driver’s license and reliable vehicle transportation.

• Ability to travel within a 250 mile radius to support clients on-site when needed.

Preferred Qualifications

• Familiarity with managed services tools (RMM/PSA platforms).

• CompTIA, Microsoft, or related certifications.

• Knowledge of cloud services , backups, cybersecurity best practices.

• Previous experience with pre/post-sales client support .

Why Join Us?

• Opportunity to work on diverse IT environments and grow your skills.

• Small team environment where your contributions directly impact client success.

• Flexible work-from-home options with travel.

• Competitive salary and benefits package.

Managed Service Provider providing IT and AV solutions for retail and hospitality.

Company Description

Managed Service Provider providing IT and AV solutions for retail and hospitality.