Chick-fil-A Hospitality Director

Job Description

Job Description

Company: Chick-fil-A Happy Valley

• Learn directly from Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and is passionate about mentoring leaders both professionally and personally.
  
• Join a restaurant with a proven leadership pipeline, direct exposure to executive leadership, and opportunities to grow toward Executive Director, multi-unit leadership, or future Chick-fil-A Operator opportunities.
  
• Be part of a team committed to ensuring every guest feels cared for through gratitude, excellence, and purpose while serving as a positive influence throughout the Happy Valley community.
  
• Chick-fil-A Happy Valley is a well-established, high-performing restaurant led by an experienced Operator with over 15 years serving the State College community.
  
• Located in the heart of Penn State's Happy Valley, this restaurant is known for exceptional hospitality, leadership development, and serving one of the most dynamic college-town markets in the country.
  
• Join one of the highest-volume and most dynamic restaurant leadership opportunities in Central Pennsylvania.
  
• Chick-fil-A has earned the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years according to the American Customer Satisfaction Index (ACSI).
  
• Chick-fil-A is one of the fastest-growing restaurant brands in North America, with more than 3,000 restaurants across the United States, Canada, Puerto Rico, the United Kingdom, and expanding internationally.
  
• Chick-fil-A has been recognized on Forbes lists including Best Customer Service (2025), America's Dream Employers (2025), Customer Experience All-Stars (2024), Best Brands for Social Impact, Best Employers for Women, and America's Best Large Employers.
  
• Chick-fil-A has awarded more than $244 million in scholarships to over 122,000 Team Members since 1973 through the Remarkable Futures™ Scholarship program.
  
• In 2026, Chick-fil-A awarded more than $29 million in scholarships, the largest annual scholarship investment in the company's history.
  

Value and Appreciate Employees

• Health Insurance
  
• Dental and Vision Insurance
  
• Paid Vacation Starting Day One
  
• PTO Increases with Tenure
  
• 401(k)
  
• Free Meals While Working
  
• Tuition Discounts at Over 100 Colleges
  
• Fitness Facility
  
• Sundays Off
  
• Flexible Scheduling for Important Life Events
  
• Overtime Available
  
• Leadership Development and Mentorship
  
• Excellent Career Advancement Opportunities
  

Opportunity

We are looking for an enthusiastic Service Director (Hospitality) to join our team at Chick-fil-A Happy Valley . This hands-on leadership opportunity is designed for someone who is passionate about hospitality, leadership development, and creating meaningful experiences for both guests and team members. As a Service Director, you will help lead one of Central Pennsylvania's highest-performing Chick-fil-A restaurants while working directly alongside Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and long-term business leaders.

At Chick-fil-A Happy Valley, our vision is simple: "To ensure every guest feels cared for in gratitude, through excellence, with purpose." We are looking for a leader who shares that vision and wants to make an impact that extends far beyond restaurant operations.

This role offers the opportunity to lead a large team, influence the guest experience at a high level, develop future leaders, and build a long-term career within Chick-fil-A. Whether your goal is Executive Leadership, multi-unit leadership, or ultimately pursuing the Chick-fil-A Operator path, you will receive mentorship, responsibility, and development from a leadership team committed to helping people grow.

If you are looking for more than just another management job and want to join a purpose-driven organization that invests deeply in its people, we would love to meet you.

Your Impact

• Ensure every guest feels cared for by creating a culture of genuine hospitality and service excellence
  
• Drive key Front of House performance metrics including guest satisfaction, order accuracy, check average, and overall operational execution
  
• Recruit, coach, and develop future leaders through regular check-ins, mentorship, and leadership development
  
• Lead and inspire a team of 50+ Team Members and leaders to pursue excellence while serving with purpose
  
• Maintain a high awareness of the business, guest needs, and service environment while leading from the front
  
• Partner with the Director Team to achieve sales growth, profitability, and long-term business objectives
  
• Foster a culture of trust, accountability, humility, and teamwork where leaders challenge one another to grow
  
• Execute strategic initiatives and projects with excellence, urgency, and attention to detail
  
• Serve as a visible ambassador of Chick-fil-A Happy Valley's vision, values, and commitment to the community
  
• Help shape the future of one of Central Pennsylvania's most respected Chick-fil-A restaurants through leadership development and operational excellence
  
• Maintaining a work environment that ensures and promotes food & team safety
  

Background Profile

• 2+ years of leadership experience
  
• Bachelor's Degree completed or actively pursuing preferred
  
• Hospitality, restaurant, retail, or customer-facing leadership experience preferred
  
• Strong communication and relationship-building skills
  
• Demonstrated ability to lead and influence others
  
• Passion for developing people and building teams
  
• Comfortable working in a fast-paced, high-volume environment
  
• Growth-minded, humble, and coachable
  
• Alignment with Chick-fil-A's values and mission
  

Apply now and you will be contacted ASAP.