Seasonal Donor Relations, Associate 8-19

Job Description

Job Description

Seasonal Donor Relations Associate

LHH Conshohocken, Pennsylvania, United States (On-site)

LHH Recruitment Solutions has partnered with a mission-driven nonprofit organization is seeking Seasonal Donor Relations Associates to support operations during peak giving season. This role is ideal for candidates who enjoy a fast-paced, client-focused environment and are passionate about delivering a strong customer experience. The organization specializes in donor-advised funds, helping individuals manage and direct charitable giving.

Job Title: Seasonal Donor Relations Associate (Hybrid)

Location: Conshohocken, PA (Hybrid) 3 days onsite

Pay Rate: $20-$23/hour

Schedule: Monday-Friday (multiple shifts available)

Assignment Duration: August 19th through mid-January

Key Responsibilities:

• Serve as the primary point of contact for donor and client inquiries via phone and email

• Manage high-volume interactions: approximately 60% Salesforce case management and 40% inbound calls

• Assist donors with account access, platform navigation, and donation processing

• Communicate with donors, financial advisors, and internal teams

• Accurately document all interactions in Salesforce

• Troubleshoot account and system-related issues and escalate when necessary

• Maintain consistent follow-up to ensure resolution of inquiries

• Participate in training sessions, team meetings, and ongoing development

Qualifications:

• 1-3 years of customer service experience (required)

• Experience in financial services, call center, retail, or client-facing roles preferred

• Strong verbal and written communication skills

• Detail-oriented with strong organizational abilities

• Ability to multitask and navigate multiple systems

• Comfortable interacting with high-net-worth individuals and external partners

• Tech-savvy; Salesforce experience is a plus

• Positive, professional, and customer-focused mindset

Schedule & Hours:

• Typical shifts include: 8:30am-5pm, 10:30am-6pm, and 11:30am - 7pm

• Flexibility required during peak season (November-December)

• Overtime opportunities available during peak periods

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $20.00 to $23.00 per hour

Search managed by: Cassandra Coakley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.