ServiceNow Developer

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience.

Responsibilities:

• Configure and customize ServiceNow to meet specific business needs.

• Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions.

• Evaluate new features and provide comprehensive analysis and recommendations.

• Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures.

• Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches.

• Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform.

• Keep up to date with new features and capabilities of the ServiceNow platform.

• Proactively share knowledge with team members.

• Provide technical coaching and oversight to junior developers.

• Participate in code reviews to ensure quality standards are met.

• Estimate solution complexity based on factors such as time, cost, and quality.

Education and work experience:

• Minimum of 3 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades.

• Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP.

• Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies.

• Proficiency in JavaScript programming for scripting within the ServiceNow platform.

• Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures.

• Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades.

• Requires programming experience with mid to advanced level application development.

Skills and knowledge:

• Ability to communicate effectively with stakeholders at all levels within the organization.

• Practical experience with agile methodologies and tools.

• Proven ability to drive results and readiness across multiple solutions.

• Possession of an ITIL certification is preferred.

• Possession of ServiceNow certificates is preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation