Parts & Service Specialist

Parts & Service Specialist

Kirkwood, PA

If you enjoy hands-on problem-solving and wearing multiple hats, this role combines parts coordination, service troubleshooting, and quality checks to keep customer equipment running smoothly.

Why You'll Love Working with Us

• Hands-on Learning: Gain real experience repairing, maintaining, and understanding machinery from the inside out.
• Variety in Your Work: Wear multiple hats in a small-company environment where no two days are the same.
• Innovative Products: Enjoy new, cutting-edge equipment unlike anything else on the market.
• High Standards, Real Pride: Work on a team where customer success matters, and 5-star quality is the expectation.
• Room to Grow: Learn quickly, take on more responsibility, and grow into leadership as the company continues to expand.

About Us

Conestoga Manufacturing builds and services compact compost and manure spreaders for landscaping, market gardening, and small-scale agriculture professionals. We provide parts coordination and service support for agricultural equipment as a faith-based company committed to quality, customer satisfaction, and small business values.

What You'll Do as a Parts & Service Specialist:

• Respond to customer calls and questions about parts and service needs.
• Identify replacement parts using photos, diagrams, and parts breakdowns.
• Pack, organize, & ship parts, and provide tracking details to customers.
• Invoice customers and record payments using online systems.
• Coordinate with purchasing to reorder or replace parts as needed.
• Troubleshoot machine issues and help customers find solutions by phone or video.
• Work closely with engineering and sales to resolve technical and customer-related issues.
• Test-run new machines, perform quality checks, and document results.
• Track recurring issues and share improvement ideas with the team.
• Handle occasional local driving for emergency parts deliveries or returns within about an hour of the shop.

Our Ideal Parts & Service Specialist:

• Experienced: Hands-on experience in parts, service, equipment, or mechanical support roles; background in automotive, small engine, or equipment mechanics is a plus.
• Tech-Savvy: Comfortable using email, basic computer systems, and software; QuickBooks knowledge is preferred.
• Motivated: Brings energy, takes initiative, and stays engaged in daily work.
• Customer-focused: Communicates clearly and handles customer issues professionally.
• Team-oriented: Works well with others and follows through on responsibilities.
• Adaptable: Able to juggle multiple tasks and respond to urgent situations when needed.
• Physical: Able to lift up to 75 pounds, bend, kneel, and stand for extended periods.

What We Offer Our Parts & Service Specialist:

• $26-$28/hour, based on experience
• Full-time role averaging 45-50 hours per week
• Monday-Friday schedule, typically 6:30 a.m.-4:00 or 4:30 p.m., depending on season
• Health insurance reimbursement
• Paid time off & paid holidays
• Quarterly performance bonuses
• Small-company environment where your work is visible & valued

To Apply

Apply today to be considered for this Parts and Service Specialist role with Conestoga Manufacturing. Candidates with hands-on mechanical or equipment service experience and a passion for customer-facing problem-solving are encouraged to apply.

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REQUIREMENTS

• Must have Experience in parts, service, equipment, or mechanical support roles
• Automotive, small engine, or equipment mechanics experience is a plus.