IT Operations Analyst
The following are the skill sets needed for the role (s) we are requesting:
- Familiarity with Service Now Requests and intake
- Familiarity with Infoblox, Asset Management
- Familiarity with general networking & Systems Administration
- Login into servers, network devices, and software to perform:
- Configuration
- Backups
- Firmware updates
- Software updates
- Create backup configuration files
- Software installation
- Documentation
- Configure & Troubleshoot Network:
- Devices
- Servers
- Client Application
- Application specific workstations
- Point of contact for dedicated systems, servers, applications, and software.
- Collaborate with CP&M departments with creating SOPs & Process Documents
- Configure and prepare assets for deployment
- Support asset procurement, receiving, and inventory processes
- Maintain asset lifecycle documentation
- Assist with asset decommissioning and disposal activities
- Submit and track move, add, and change requests
- Perform recurring maintenance activities
- Execute documentation audits and remediation efforts
- Maintain operational records and task tracking
- Provide administrative "hands-and-feet" support
- Deliver departmental Tier 1 application support
- Perform Tier 1 ticket triage and fulfillment
- Escalate issues to appropriate technical resources as needed
- Support preventative maintenance initiatives
- Assist with compliance-related activities
- Contribute to documentation and process improvement efforts
- Support knowledge management and cross-training initiatives
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