Customer Success Manager

Job Description

Job Description

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care, and Employee Ownership? Cargas is that company. Being recognized for 19 years on the PA Best Places to Work list confirms that we do what we say.

From our employee-owned culture to our casual dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

We are looking for a Customer Success Manager to join our Enterprise Solutions team. In this role, you will be the go-to person for our customers, someone they trust to help them get the most value from their ERP system.

How you will help our customers succeed:

• Build strong, consultative relationships with customers across all levels, becoming a trusted advisor who helps align their ERP system with their strategic goals.
• Guide customers through adoption, success planning, and renewals, ensuring they see measurable outcomes and long-term value.
• Use data and feedback to identify opportunities and solve problems early.
• Act as the voice of the customer internally, partnering with sales, consulting, and support to ensure a seamless experience.
• Keep notes and action items organized in our CRM so the team stays aligned.
• Stay connected and informed through regular check-ins, industry events, and ongoing learning about ERP trends and Cargas updates.
• Take initiative to move projects forward and align stakeholders.

We’re looking for someone who:

• Has 5+ years in customer success, account management, consulting, or a similar customer-facing role.
• Has excellent communication, relationship-building, and presentation skills.
• Is strong at time management, organization, and problem-solving.
• Has a bachelor’s degree or equivalent experience.
• Can translate technical concepts into clear, customer-friendly language.

Nice to have, but not required:

• A degree focused in Business, Accounting, or a related field.
• Experience with HubSpot or other CRM tools.
• Experience with ERP or other complex business software; Microsoft products are a plus.
• Familiarity with financial or operational processes, especially in manufacturing or distribution industries.