Assistant Regional Director

Welcome!

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The Assistant Regional Director supports the Regional Director in directing operations for assigned Centers within the Region. This role helps drive performance to meet budget, operational metrics, safety expectations, and company policies. The Assistant Regional Director collaborates closely with Center Managers and Regional staff to ensure consistent execution, strong communication, and ongoing development of teams while supporting key KPIs for the Region.

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Coverage Area: Maryland (MD, VA) and Capitol (NJ, PA, VA)

Location Address : Remote + Travel (60% minimum travel)

**We are looking for candidates in/near the listed coverage areas**

Key Responsibilities:

Health & Safety Support-

• Champion and reinforce the company’s safety culture and programs across the entire region.

• Conduct regular reviews of safety performance with Center Leadership and provide support during accident/incident investigations.

• Proactively identify substandard conditions or acts and coordinate necessary resources for corrective action.

• Oversee the delivery of all required health and safety training programs, ensuring full compliance with company procedures.

Operational Support & Team Leadership-

• Provide day-to-day support to General Managers and Regional staff to ensure cooperation, consistency, and teamwork.

• Assist in maintaining and updating organizational plans for business growth based on direction from the Regional Director.

• Communicate company policies, updates, and objectives to Centers to ensure alignment.

• Collaborate with leadership on matters related to staffing, promotions, assignments, and disciplinary actions.

Facilities, Equipment & Inventory Support-

• Assist with planning and budgeting for equipment, materials, and facility needs for Centers in the Region.

• Help ensure warehousing, inventory controls, and asset protection practices are followed according to company policy.

Sales, Marketing & Pricing Coordination-

• Partner with the Regional Sales Manager to help execute long and short-term sales goals for Centers.

• Support oversight of RSM and RSC activities, ensuring adherence to policies, procedures, and sales strategies.

• Coordinate with Regional Marketing to implement regional marketing strategies.

• Assist with execution of pricing strategy and support pricing controls in accordance with policy.

Financial & KPI Support-

• Monitor and drive performance to meet or exceed RVP-established KPIs.

• Optimize staffing levels across the region for maximum efficiency and best practices.

• Ensure timely financial reporting and participate in monthly reviews to guide corrective actions.

• Support regional budgeting, planning, and sales goal achievement in coordination with the Regional Director.

Required Qualifications & Experience:

• Management Experience: Minimum of five (5) years of progressive supervisory or team leadership experience, preferably within field services, operations management, or a related industry.

• Industry Expertise: A strong understanding of the consumer services industry, including key market drivers, service delivery models, and operational challenges.

• Business Acumen: General understanding of accounting practices, finance principles, and P&L management relevant to the service industry.

• Operational Proficiency: Working knowledge of effective marketing strategies, sales techniques, operational systems (e.g., dispatching software, CRM platforms), and organizational processes.

• Core Competencies:

  • Strategic Planning: Demonstrated strong organizational and planning abilities with the capacity to manage multiple priorities and deadlines effectively.

  • Communication: Excellent verbal and written communication skills, capable of clearly articulating complex information to diverse stakeholders (technicians, clients, senior leadership).

  • Leadership: Effective interpersonal and leadership capabilities, with a track record of motivating teams, fostering a positive work environment, and driving performance.

  • Critical Thinking: Strong problem-solving, analytical, and decision-support skills to navigate operational challenges and identify strategic opportunities

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities

• Paid Time Off and Company Holiday Pay

• Medical, Dental, and Vision Insurance programs

• 401(k) Retirement Savings Plan with company matching contributions

• Life Insurance and disability insurance options

• Supplemental benefit programs

• World Class Training opportunities through our Experts University

• Career Development opportunities

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Minimum Experience: 5+
Years Minimum Education: Bachelor's Degree preferred

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]