Young Adult Mental Health Case Manager (Lehigh Valley)

Access Services is hiring a Young Adult Mental Health Case Manager who will join our Transition to Independence Process (TIP) program serving across Lehigh Valley, with an office based in Bethlehem, PA. Explore our TIP program: .

The Transition to Independence Process (TIP) Program uses an evidence-based model to support transition-age young adults ages 16-26 years old to achieve their vision of a successful future. A Young Adult Mental Health Case Manager is also known at Access by the name, "TIP Facilitator". TIP Facilitators support young adults as they develop life skills, connect to resources, and build overall independence across five key domains: (Education; Employment & Career; Living Situation; Community Life Functioning; Personal Effectiveness & Wellbeing).

TIP isn’t traditional case management – it’s a strength-based, person-centered, and youth-driven approach to mental health support. Your role is to empower young adult in setting and achieving goals, provide in the moment coaching, and facilitate problem-solving processes.

As a Young Adult Mental Health Case Manager, you will: 

• Organize and coordinate supports for a maximum caseload of 15 young adults using the TIP Model. 

• Build authentic, trusting relationships that engage young adults toward success and independence. 

• Support young people in creating and following their Futures Plan – which is a personalized roadmap of goals.

• Meet youth where they are – in homes, schools, and communities – to provide hands-on, flexible support.

• Attend and advocate alongside of young adults in multi-system meetings and collaborate with other key players including families, schools, employers, and community partners.

• Plan and participate in group events that promote connection, life skills, and fun! 

• Complete documentation and meet billable hour requirements in alignment with program and regulatory standards.

• Participate in case management reviews, on-call rotation, and weekly team meetings. 

• Represent the TIP Program through outreach and community engagement efforts.

Why Join Our Team?

• TIP is rapidly expanding and our goal is to meet the growing mental health needs of the transition-age young adult population.
• Supportive team environment of people who are passionate about positively impacting their community.
• Smaller caseload sizes allow you to spend more meaningful time with individuals.
• Initial and ongoing training in the nationally-recognized, evidence-based TIP Model by a Certified Site-Based Trainer.

Work Schedule: Office hours: 9-5, with some evenings and weekends, flexible schedule as long as able to meet caseload needs and billable requirements. On Call rotation is required once every 4-5 weeks. 

Requirements

Qualifications of a Young Adult Mental Health Case Manager:

• Education: Bachelor’s degree in social work, psychology, criminal justice, or a related human services field (required).

• Experience: Experience working with transition age young adults preferred.
• Valid driver’s license, reliable vehicle with your name on the auto insurance, and the willingness and ability to travel and transporting youth throughout the community (required)
• Commitment to the program’s values of Integrity, Person-Centeredness, Teamwork, Excellence, and Growth & Wellness.

Knowledge, Skills, and Abilities:

• Strong communication, organization, and creative problem-solving skills.
• Ability to work both independently and as a part of a collaborative, strengths-focused team.
• Knowledge of various mental health diagnoses & disabilities.

Other: 

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
• This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options.
• This position requires the ability to travel during a normal workday to successfully carry out responsibilities. Therefore, employees will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to always drive safely, to meet eligibility criteria in Motor Vehicle Policy, and to successfully pass the agency’s substance abuse screening at any time during employment.

Essential Working Conditions/Physical Demands:

• Work in program sites and the community routinely providing direct care and/or support with individual(s).
• Stand, sit or run by self, or to provide proper care and supervision with an individual.
• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.
• Able to assist an individual who has fallen, regardless of weight or size.
• Walk, climb stairs by self, or to provide direct care and/or support.
• Work in a standard office environment and utilize desktop computer equipment on a daily basis.
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Benefits

What we offer:

• Pay: $20.00-20.50/hour, with opportunity for increases based on performance, education, and growth.
• Opportunity to earn performance-based incentives
• On-call rotation stipend ($175/week)

• Work laptop and cell phone provided

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement Program.
• 20 Days PTO (vacation, sick days), 7 paid holidays, 2 floating holidays.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.

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