Case Manager (York, PA)

DUTIES AND RESPONSIBILITIES: The Case Manager position is responsible for assisting participants with housing needs and goal setting; proper preparation and maintenance of required documentation and records as well as close coordination with other services and agencies. Because of the nature of this Agency, it is essential that the Next Door Case Manager believe in the philosophy of the Agency as well as be able to develop a rapport with program participants. This program adheres to the Mental Health Department Guiding Principles: choice, empowerment, cultural sensitivity, holistic, peer/natural supports, accountability, respect, collaboration and mutuality, safety, trustworthiness and transparency, and hope. This program strives to be a Trauma Informed Care environment and practices the Housing First Model. This program operates Monday through Friday 9am-4:30pm, closing for lunch at 12pm to 12:30pm, apart from holidays. The Case Manager’s required hours are 9am to 5pm Monday through Friday with expected flexibility until 6pm and Saturday 9am-12noon, to meet participants needs. On-call services are offered after hours.

CRITICAL ELEMENTS:

1) Assess Needs and Referrals: Assess individual and family needs, including housing, and make referrals to community services. Assess participants’ needs with the participants’ input and make appropriate referrals agreed upon by the participant and the Case Manager. Be willing to meet potential participants at local shelters to complete assessments and case coordination. 

2) Goal Development and Direct Services: Facilitate the program goals of assisting program participants with finding safe, affordable, and permanent housing in the community. Determine which services participants are eligible to receive from the program. Assist participants with developing a Housing Stability Plan with goals necessary for self-sufficiency. Plans involving goal development are highly participant driven without predetermined goals, and should build on each participant’s needs, goals, and strengths. Housing Stability Plans need to be reviewed and updated every 3 months, along with the Self-Sufficiency Cumulative Assessment. Meetings with participants should be in person when applicable and desired by the participant and held where the participant feels comfortable. 

3) Support Services: Provide support services to help participants maintain their housing and locating permanent stable housing. Engaging landlords and working closely with landlords to facilitate participant move-in and ongoing success in housing. Assisting with navigating available community resources including mainstream benefits such as TANF, medical assistance, Social Security, childcare access and maintaining a positive connection with service providers. Complete timely expense requests for rental assistance. 

4) Documentation: Keep timely and accurate documentation per funding requirements. The Case Manager is responsible for maintaining a chart in an orderly manner of each household. Complete housing assessments and use the HMIS system to collect information on participants receiving services. Is responsible to scan and electronically save completed charts into the data storage system. 

ADDITIONAL ELEMENTS:

1) Participate in agency and program activities.

2) Assist with training new staff and provide back up support for the positions of Case Management Assistant and Intake Case Manager, as needed. 

3) Attend staff meetings as scheduled.

4) Attend 12 hours of training annually.

5) Transport clients as needed. 

6) Participate in on-call duties as scheduled. 

7) Follow and support agency philosophy, policies, and procedures.

8) Other duties as assigned by the Program Coordinator of Next Door and/or Assistant Director of Mental Health Services. 

Compensation details: 38080-38080 Yearly Salary

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