Client Services Representative

CSR – Client Services Representative – Chambersburg PA

Job Summary

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling

• Prioritize multiple tasks in a calm, organized manner

• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc

• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments

• Utilize hospital computer systems to document medical records and communicate with clients and teammates

• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

• Excellent customer service skills and an exceptional level of communication in a professional manner

• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

• Maintain a positive attitude in all interactions with clients, pets, and other teammates

• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

• Utilizing standard office/business equipment

• Knowledge of veterinary medical terminology and procedures

• Flexible schedule, including some weekend and holiday shifts

• Ability to work independently on assigned tasks as well as to accept direction on given assignments

• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

• Proficient computer skills and ability to learn veterinary practice management software

• Detail-oriented

• Ability to handle stressful situations

• Must be organized and display strong communication skills