Customer Success Specialist

Job Description

Job Description

The Company

Certu Systems is an AI powered supply chain platform that provides customers with complete clarity of their supply chain. As a cutting-edge, rapidly growing start up, our advanced technology integrates and optimizes logistics operations while delivering actionable insights, predictive analytics, and seamless automation. The enhanced traceability and increased transparency supercharge our customers’ flow of goods and products, so that they operate faster, smarter, and more efficiently. We enable our customers to unlock value and significant cost savings from their existing supply chains.

The Role

Customer Success Specialists (CSS) are the face of Certu, serving as the first and main point of contact for our customers. They own the day-to-day execution of logistics operations, from onboarding new customers to supporting and assisting existing accounts. The CSS will monitor and coordinate operations through communication directly with drivers, warehouse operators, transport operators and other third-party logistics providers. These operations include shipment plan execution, exception handling, and crisis management, amongst others. Ultimately, the CSS works to ensure all shipments arrive on time and in full.

The CSS will also be responsible for training and guiding our customers’ operations teams to assume day-to-day monitoring and execution of their logistics and transport operations through Certu’s products.

Additional Responsibilities

• Track KPIs and utilize data to foster process improvements
• Identify bottlenecks and implement resolutions to improve operational efficiencies

The Candidate (Required)

• 5+ years’ experience in related operations roles involving direct execution, providing front-line support, and other time-sensitive business processes and activities
• A hands-on, can-do attitude and the will to invest every effort necessary to make our customers successful
• Experience managing multiple fast-paced, complex projects concurrently and the flexibility to adapt to rapidly evolving environments and business needs
• Demonstrate calm and composure while managing business crises involving urgent, business-critical and time-sensitive issues
• Detail-oriented problem solver with a bias towards action
• 4-Year degree in Operations, Supply Chain, Computer Science, Engineering, or equivalent
• Excellent communication skills and comfortable in a customer-facing environment
• Collaborate with and mutually-support individuals ranging from executive leaders to front-line managers
• Able to travel up to 50% of the time when necessary
• Advanced proficiency with Microsoft Teams, 365, Excel, etc.

The Candidate (Preferred)

• Experienced working with enterprise software (Oracle, SAP, Epicor, etc.)
• Certified in Project Management (PMP, PRINCE2, or equivalent)
• Fluent in Spanish

The People

As an early-stage, pre-IPO, global start-up, Certu Systems, Inc is nimble, innovative, and extremely fast-paced. Born out of Carnegie Mellon University, the company boasts a cutting-edge, battle-tested supply-chain software-as-a-service platform. We operate in several countries globally, serving some of the largest and most recognizable brands. As the global needs of logistical efficiency continue to increase, the team has expanded to the US, Mexico, Thailand, Vietnam, Singapore, Malaysia, and more.

In addition to a competitive salary, Certu offers a generous equity package plus a stipend for benefits.

Come join an exclusive and passionate group of people tasked with bringing AI-powered innovation to the world of logistics.