program Manager
Primary Responsibilities Include:
• Working directly with customers in our agencies to gather and document business requirements needed to comply with established policy and procedures within the organization.
• Gathering, preparing, and submitting information and documentation to the various security, legal and administrative approvers required in the process.
• Meeting with a diverse group of stakeholders, to include legal, business, and security teams, to help ensure timely processing and approval of business requests.
• Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
• Collaborating with vendors ensuring clear communication of Commonwealth requirements and cloud use documentation where required.
• Researching whether there is already a current solution in use in the Commonwealth that would meet the documented business needs.
• Providing general guidance to our customers on the business approval process and its underlying policies and processes.
• Overall tracking and managing of the backlog of requests.
• Facilitating any requests for additional information that may arise during the approval process.
• Serving as an overall point of contact and subject matter expert for both agency and delivery center staff.
Required Experience:
1. Required: 2+ years full-time experience managing projects, program management, or process administration (does not need to be in an official capacity as a project/program manager).
2. Required: 3+ years full-time experience dealing directly with customers.
3. Required: 1+ years of experience in vendor management.
4. Required: Strong leadership and organizational skills.
| Skill | Required / Desired | ||
| Experience managing projects, program management, or process administration | Required | ||
| Full-time experience in a customer-facing role | Required | ||
| Experience in vendor management | Required |
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