Automotive Service Advisor

Job Description

Job Description

Service Advisor Job Summary

If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Renn Kirby Gettysburg seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you’re confident you’re the one we need to fill this promising position, apply now!

• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records

• Have a high school diploma or GED equivalent
• Exemplary Microsoft Office program and general computer skills are mandatory
• Previous experience working as a service technician or in a service department a plus
• A valid, state-issued driver’s license and clean driving record is required
• Must have strong organizational, communications, and interpersonal skills

• Medical, Vision, Dental, and employer paid Life Insurance
• Paid time off and paid holidays
• 401K with employer match
• Employee discounts on vehicle service, parts, and purchases

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.