Shift Supervisor

Job Description

Job Description

Job Overview:

The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand.

Responsibilities and Duties:

• Directly supervise shifts for all events at various venues
• Take responsibility for “owning” staff communication messages during each shift
• Always enforce company policies, documenting violations appropriately
• Maintain an "open door" policy for employee concerns at all levels of the organization
• Ensure company standards are met on all shifts
• Be responsible for ensuring staffing levels for each shift are adequate and not below or over established figures
• Document and communication staff attendance or other personnel issues consistently
• Complete a Daily Shift Report for each shift to be sent within 30 minutes of shift end
• Complete a Daily Base Checklist for each shift to be sent during the shift
• Immediately communicate all issues that could negatively impact operations to the Operations Manager
• Be the liaison with venue management and local authorities during each shift
• Check in regularly with the direct point of contact for each event and ensure their expectations are met
• Communicate any direct client or venue requests to the Operations Manager
• Attend all necessary meetings & trainings
• Have a fully charged cell phone for each shift
• Ensure IESS company and event information is not shared with anyone without a need to know
• Maintain confidential personnel information
• Ensure a proper “turnover” is given to the next shift’s supervisor to ensure all relevant show info is distributed
• Travel when required, occasionally overnight or for extended periods
• Other responsibilities and duties as deemed necessary by executive management

Minimum Qualifications:

• Must be 21 years of age or older
• Must have a high school diploma or GED
• Minimum of 3 years experience in a supervisory role
• Experience in security or hospitality preferred
• Ability to communicate effectively both orally and in writing
• As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
• Must possess a valid US drivers license
• Must pass a Drivers Record check
• Must have reliable transportation
• Must be able to work a schedule that meets business needs which includes weekends and holidays
• Neat and professional appearance
• Upbeat, friendly, and personable demeanor
• Must be able to handle urgent situations with calm and poise
• Must be organized, detail-oriented, and able to prioritize tasks
• Must be proficient in computer skills and fluent in Microsoft programs

Benefits:

• Paid Time Off (up to 80 hours per year)
• Medical Insurance (50% covered by company)
• 401k with 100% company match
• PerksAtWork Membership
• Join 1 industry association membership or training course per year at company expense
• Free in-house trainings and certifications
• Advancement opportunities