Office Manager

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.

We're looking for an Office Manager to join our team!

The Office Manager provides administrative support to the venue leadership team. The role is responsible for a broad range of activities including payroll administration, record keeping, file maintenance, accounts receivables, accounts payables, associate support/relations, guest services and HR clerical duties. The goal of the Office Manager is to maximize team productivity while maintaining an organized and professional work environment.

We'd like for you to have:

• Associate degree or 5+ years of food & beverage or entertainment venue industry experience and experience in an Office Manager / Admin role
• 2+ years of experience in Payroll or HR support function
• Must be highly organized with strong ability to prioritize, multi-task, and work independently.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
• Must possess excellent data entry skills and exhibit extreme accuracy and attention to detail.
• Good tech skills and comfortable learning and working within multiple software platforms to support the associates and guests.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong interpersonal skills
• Experience managing processes and promoting process improvement.
• This is a full-time on-site position – must be able to work varied shifts, including evenings, weekends, and holidays.
• Occasional travel may be required.
• This position must pass a post-offer background check.
• Bachelor’s degree in hospitality management preferred
• Restaurant experience and bookkeeping a plus

What you’ll do:

• Oversees and maintains all tasks related to the back-office procedures and administrative systems.
• Manage weekly payroll tasks such as reconciling time & attendance, verification of hours, audit tip/gratuity sheets, daily punch in/out review and adjustments.
• Serves as a resource for the Associates with, but not limited to answering questions related to policy, payroll, benefits, time keeping, tip reconciliation and other general HR questions or concerns.
• Perform all duties pertaining to the daily revenue reconciliation and cash deposit activity including reconciling POS system, posting payments, cash receipts, and credit card charges and payments.
• Support Guest Experience functions, interact with Guests via telephone, email, and social media to answer questions, resolve issues and gather feedback.
• Research credit card disputes and process refunds.
• Partners closely with the Director of Operations and Support Center to ensure policies and procedures are followed.
• Assists Management team with recruitment functions such as job requisition management, screening applications, interview scheduling and processing pre- and post-employment paperwork for hourly associates.
• Assist with new hire onboarding, orientation and paperwork including benefit enrollment and I-9 verifications.
• Maintains associate files including performance, attendance, disciplinary and evaluation documents.
• Tracks and manages office supplies, uniform inventory, and marketing collateral.
• Responsible for preparing and processing invoices and other business documentation.
• Maintains cleanliness, organization, and a professional work environment in the office.
• Promote safe operational standards for both Guest and Associate safety.
• Represents Puttshack’s vision/purpose and core values and creates a respectful, positive, and professional work environment.
• Other projects or duties as assigned.

The Puttshack experience is really all about having fun – and doing something fun - together.

• Our Purpose - To bring everyone in to play.
• Our Vision - To be the universal answer to the question ‘Where should we get together?’
• Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.
• Our Values:

• Bring your 'A' game - We strive for excellence in everything we do.
• Lead the Way - Our associates embrace and are inspired by change.
• Own the Fun - We revel in our guests’ enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

What’s in it for you:

• Paid PTO
• Health insurance: medical, dental, and vision
• Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

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