Service Representative

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
• Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
• Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
• Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
• Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Required Experience

• One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
• OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.

Skills & Abilities

• Competent in the use of computers and software applications. Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Attention to detail and work with a sense of urgency.

Working Conditions

• Frequent driving/traveling.
• Able to interact with others frequently.
• Most work is performed at a desk or in front of a computer.
• Able to sit/stand for long periods of time.
• For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.