Operational Correspondence Lead, HPL

Are you a strategic thinker who thrives on turning complex ideas into clear, compelling communications? Do you enjoy leading teams, collaborating across departments, and driving initiatives that truly make a difference for members and providers? If so, we’d love to meet you.

As our Operational Correspondence Lead , you’ll be at the heart of our efforts to shape how we communicate with our members and providers. You’ll lead a talented team and work closely with internal partners and external vendors to develop and deliver impactful correspondence strategies that support retention, engagement, and regulatory compliance.

This is a hybrid position with a 2-3 day in-office commitment. Additional in office travel may be needed based on business needs.

What You’ll Do:

• Lead with purpose : Manage a team of Coordinators and Associate Strategists, guiding them in developing correspondence that aligns with our business goals and resonates with our audiences.
• Drive strategy : Collaborate across departments to identify opportunities for engagement and ensure our communications support health plan products, programs, and services.
• Innovate and improve : Streamline processes, boost productivity, and enhance cost-efficiency across all correspondence initiatives.
• Stay ahead of the curve : Monitor member and provider responses, analyze market trends, and provide strategic input to keep us competitive and relevant.
• Ensure compliance : Maintain alignment with federal and state regulations while managing vendor relationships to ensure quality and consistency.
• Champion clarity : Deliver communications that promote understanding and highlight the value we offer to members and providers.

What You Bring:

• A passion for strategic communication and operational excellence.
• Strong leadership skills and experience managing cross-functional teams.
• The ability to juggle multiple priorities while keeping a sharp eye on detail and outcomes.
• A collaborative spirit and a knack for building strong relationships across teams and with external partners.