Salesforce application support engineer

Description:

CTG is seeking to fill a Salesforce Application Support Engineer opening for our client in Philadelphia, PA.

Location: Philadelphia, PA
Duration: 12 months

Duties:

• Provide application support, including monitoring jobs and processes using platform admin console, log access, or tools such as AI Ops.

• Manage code migration across environments to ensure synchronized functionality.

• Oversee the incident lifecycle, ensuring ownership until closure and satisfaction of the originator.

• Track configuration changes and schedule application updates.

• Document processes and monitor application performance metrics.

• Provide front desk and on-call support in a 24x7 shift-based model.

• Implement platform upgrades and perform regression testing.

• Execute user administration tasks (creation, deletion, modification, profile updates, password resets, etc.).

• Maintain application performance at expected levels through proactive and preventive maintenance.

• Prepare and collate metrics on tasks, incidents, and environment change actions performed.

Skills:

• Proficiency in Apex, SOQL, Lightning Web Components (LWC).

• Strong experience with AppExchange tools and integrations.

• Knowledge of data migration, cleansing, and Salesforce security best practices.

• Familiarity with platform monitoring tools and incident management processes.

• Strong analytical, troubleshooting, and documentation skills.

Experience:

• Previous experience providing Salesforce application support in enterprise environments.

• Hands-on experience with Salesforce administration and development tasks.

• Background in supporting mission-critical applications with on-call responsibilities.

Education:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at [email protected] . Kindly forward this to any other interested parties. Thank you!

About Us:

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.