Live Card Dealer - Swing Shift (3PM-11PM) - Bensalem, PA

PT Services (Delaware) LLC is part of Playtech, the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our team in Pennsylvania!

We are seeking enthusiastic and dependable individuals to join our team as Online Live Casino Card Dealers. As a dealer, you will work on camera, appearing to players across the state, and deal casino games such as blackjack, roulette, and baccarat. You will announce the games and interact with customers, providing an engaging and enjoyable experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following the instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
• Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies' premises caused by other employees or other causes.
• Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions through marketing via photo and video shoots as required by management.
• Keep a professional demeanor towards players.
• Maintain professional and clear communication with management and peers.
• Keep confidential information within the company's authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications

• Must be able to complete training Monday- Friday 7am-3pm or 3pm-11pm (2-3 weeks).
• Must be 21 or over.
• At least 1 year of Customer Service Experience.
• High school diploma or equivalent, preferred.
• Previous experience in a casino or customer service role is preferred but not required.
• Strong verbal communication skills and the ability to interact with players effectively. Fluency in English is required.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech's guest service standards.
• Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• High accuracy and strong attention to detail.
• Basic computer skills and ability to work on different assignments simultaneously.
• Excellent attendance and dependability with reliable transportation required.
• Punctuality, precision, and time management.
• Ability to work on a flexible schedule including holidays, weekends, and occasionally overtime.
• Be able to wear assigned uniforms.
• Must be able to obtain a Pennsylvania Gaming License and West Virginia Casino Employee Registration

Compensation & Benefits

• Pay Range: up to $22 per hour ($9 including base rate + $6 guaranteed tips + up to $7 perfomance monthly bonus). Customer tips are unlimited!

• Vacation Days: 5 days

• Sick Time: 5 days

• 10 Holidays pay

• Health Benefits: Medical, Dental, Vision

• 401K -- 4% match

Physical Functions

• Prolonged sitting at counter highchair, and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 feet away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.