Remote Customer Retention Specialist — Upsell & Solutions
Breezeline is seeking a retention specialist to engage customers who request to disconnect or downgrade, and to upsell improved Breezeline products and services. The role emphasizes proactive retention and effective communication to maintain satisfaction and loyalty.
The position involves inbound and outbound outreach, understanding customer pain points, and offering solutions that match their evolving needs, while promoting new offerings and ensuring a top-tier customer experience.
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