Service Desk Support

Job Description

Role Overview

Avanade is supporting a client through a Windows 11 upgrade initiative and is seeking a Service Desk / Field Services resource to provide hands on desktop support and end user assistance. This role is customer facing and requires strong technical troubleshooting skills combined with excellent interpersonal communication.

The ideal candidate is comfortable working directly with corporate users, resolving desktop and application issues, and supporting OS upgrades in an enterprise environment.

Key Responsibilities

• Provide service desk and/or field support to end users during a Windows 11 upgrade

• Troubleshoot desktop operating system issues and hardware related problems

• Support and resolve client application compatibility issues related to Windows 11

• Assist users with post upgrade questions, configuration issues, and basic training

• Document issues, resolutions, and escalations according to support processes

• Work closely with technical teams to ensure a smooth and efficient upgrade experience

• Deliver a high level of customer service while interacting with corporate users

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Skills and Requirements

Required Skills & Experience

• Prior experience in a Service Desk or Field Services role

• Strong Windows desktop OS troubleshooting skills

• Hands on experience supporting or deploying Windows 11

• Experience troubleshooting client application compatibility issues

• Excellent interpersonal and communication skills

• Ability to work effectively with non technical users in a corporate environment