Product Owner, Operations

As a Product Owner for the Operations Value Stream team, you will lead the enrollment and billing enablement team and be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with business needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. You will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner.

You will

• Develop and manage the product backlog, ensuring it aligns with the overall business vision and strategy

• Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized

• Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes

• Monitor the progress of product development, ensuring that features are ready for sprints and delivery timelines are met

• Participate in Agile ceremonies, contributing to the continuous improvement of Agile practices within the team

• Work closely with stakeholders to ensure that the product meets customer needs and business objectives

• Support the team in understanding and implementing Agile product management fundamentals and best practices

• May lead projects or project steps within a broader project

You have

• Bachelor’s degree or equivalent experience

• A minimum of 4-6 years of experience in product management or a related field

• Knowledge of Group Operations including Implementation, Customer Set-Up, Inforce Plan changes, Eligibility and Billing

• Proven ability to develop and manage product backlogs, ensuring alignment with product vision and strategy

• Strong collaboration skills with cross-functional teams to gather and refine requirements

• Excellent documentation skills to maintain clear and up-to-date product documentation, including user stories and acceptance criteria

• Familiarity with Agile methodologies and participation in Agile ceremonies

• Strong communication skills to work closely with stakeholders and ensure the product meets customer needs and business objectives

• Ability to support the team in understanding and implementing Agile product management fundamentals and best practices

Required critical skills

• Agile Methodology fundamentals

• Product Backlog Management

• Product Documentation

• Requirements Management

• Root Cause Analysis (RCA)

• Scrum (Agile)

Location:

The desired work arrangement for this position will be hybrid (3+ days per week in a Guardian office, Preferably Bethlehem, PA, Boston, MA, NYC or Holmdel NJ).

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.