Service Product Manager - Digital Solutions & Insights

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The Service Product Manager – Digital Solutions & Insights leads the vision, roadmap, and adoption of digital products and analytics tools supporting global Service Operations within Siemens Healthineers. This role drives the development of scalable, insight-driven solutions—such as automation, troubleshooting platforms, and AI-enabled tools—ensuring alignment with business needs and measurable value. Acting as a cross‑functional leader, the position partners with Product Development, IT, and regional stakeholders to prioritize features, establish governance, and enable consistent, high‑impact service excellence across the organization.

This is a role well suited for an ambitious, cross-functional leader , looking for the next step in their career . As Service Product Manager – Digital Solutions & Insights in the global Service Operation Support organization (CS-LS SOS) – Business Excellence, you will be responsible for the product management on digital products and tools used within the CS-LS SOS organization and the broader Service team serving our customers.

Specifically, your responsibilities include but are not limited to the following:

• You will own the vision, roadmap, and prioritization of digital products and tools (such as work automation, troubleshooting platforms, and actionable insights solutions), ensuring alignment to service operations and business needs.
• You will define what should be built based on a solid business case, why it matters, and drive decisions on feature prioritization in collaboration with Product Development and IT teams.
• You will drive the development and evolution of actionable insights capabilities, defining what insights are needed to support operational and strategic decision-making.
• You will ensure adoption and value realization of digital tools across SOS and regions, monitoring usage and driving continuous improvement.
• You will establish governance and standardization of tools and platforms, preventing duplication in CS-LS SOS and ensuring alignment with our strategy.
• You will guide what new commercially or withing Siemens available digital tools should be used incorporating latest, evaluated capabilities e.g. AI.
• Perform additional responsibilities as assigned to support organizational goals and initiatives.

This position reports directly to the Head of Business Excellence in CS-LS SOS.

This position may suit you best if you have strong experience with what is below, and would like to develop your career with SIEMENS Healthineers:

• You have experience as a Product Owner, Product Manager, or similar role in a digital, analytics, or service environment.
• You have leadership experience in cross-functional product management settings having worked with product development, quality and IT.
• You have a strong understanding of digital tools, data platforms, or analytics solutions and how they support business operations. You have the interest in keeping up with the latest development of such tools, platforms and solutions including AI.
• You are able to translate business needs into clear requirements and prioritize effectively in a complex, cross-functional environment.
• You demonstrate strong decision-making and are comfortable making trade-offs between competing priorities.
• You have experience driving adoption and change, ensuring solutions are used and deliver measurable outcomes.
• You show strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• You are proactive, structured in your thinking, and focused on delivering business value rather than simply coordinating activities.

Education requirements to have for the success of this role

• Bachelor’s degree with equivalent experience or MBA preferred
• Minimum of 10 years of experience in product management, digital solutions, or service operations
• Experience working in cross-functional, matrixed organizations
• Strong analytical and problem-solving skills, with experience in data-driven environments
• Experience working in a highly matrixed, global organization with the ability to influence without direct authority.

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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