Customer-Facing AI Prompt Engineer Trainee (Not a developer position)
Job Description
Job Description
Customer-Facing AI Prompt Engineer (Trainee)
Erie, PA – On-site for first 90 days, then remote
About Us
OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform’s performance—and we’re looking for a detail-oriented, curious thinker to help us design, test, and refine them.
This is not a developer role. Instead, you’ll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you’ll fit right in.
What You’ll Do
- Write, refine, and improve prompts that evaluate call center conversations
- Test prompt performance to ensure it meets customer expectations
- Translate client needs into logical, structured AI instructions
- Identify inconsistencies, fix edge cases, and optimize accuracy
You’re a Great Fit If You
- Think logically and pay close attention to detail
- Write and communicate with clarity
- Enjoy improving “almost right” solutions until they’re perfect
- Are comfortable having thoughtful, solution-focused conversations with clients
Bonus Skills
- Experience in contact centers or quality assurance
- Familiarity with GPT-style AI tools
- An eye for how systems might be misused or “gamed”
Position Details
- Type: Full-time
- Location: Erie, PA (on-site first 90 days, then remote)
- Training: Comprehensive—no prior AI experience required
- Pay: $18–$20/hour + benefits
- Eligibility: Must be legally authorized to work in the U.S.
If you love puzzles, logic, and making complex systems work smoothly, we’d love to hear from you.
Recommended Jobs
Front Desk
Job Description Job Description We are looking for an experienced, energetic and outgoing Front Desk Receptionist to join our team. The ideal candidate will be detail oriented and have the capaci…
Program Manager - Autism Lab
Temple University's Barnett College of Public Health is searching for a Program Manager - Autism Lab! Become a part of the Temple family and you will have access to the following: A hybrid work …
Engineering Technician/Test Engineer
Description Compunetix is a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms. We’re …
6abc/WPVI - Production Director
Job Summary: Disney Entertainment’s eight-owned ABC stations are multiplatform leaders in local news and information. As the No. 1 station in Philadelphia for almost 50 years, 6abc Action News del…
Maintenance Crew Member
Job Description Job Description Job Posting: Maintenance Person A McDonald’s Crew Trainer is a critical part of our team. They are required to do the same things a crew member is responsible f…
Intake Specialist
Job Description Job Description Description: ESSENTIAL RESPONSIBILITIES: Assess clients to determine eligibility for Community Service programs. Answer phone calls; respond to job-relate…
Licensed Practical Nurse
Job Description Job Description Licensed Practical Nurse - Smethport, PA (#SM0098) Schedule based on your preferred hours and days! No Client Interview Needed. Start right after credential…
Fire Test Technician - Building Products
Fire Test Technician - Building Products Testing - York, Pennsylvania Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is ac…
Home Healthcare Aide
Job Description Job Description Benefits: Flexible schedule Free uniforms Training & development Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advanceme…
Lead Motion Designer - Philadelphia, 19109
Lead Motion Designer - Philadelphia, 19109, United States of America Fame House, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industrys best-in-cl…