Membership: Evening and Weekend Member Service Reps

Job Description

Job Description

Member Service Representative

$10.25/hour

FREE YMCA Membership!

4+ hour shifts part-time.

Minimum 3 days a week.

QUALIFICATIONS: Strong interpersonal skills, solid verbal and written communications skills, computer literate, and knowledgeable in the realm of customer service.

BASIC FUNCTION: Under the supervision of the Member Services Director, the Member Service Staff will strive for the highest standard of customer service possible aiming to deliver high quality, accurate, and compassionate service to every member, every time. The Member Service Staff sets the tone for every member's experience at the YMCA.

SPECIFIC RESPONSIBILITIES:

• Conduct CAUSE Driven tours for each perspective member and fill out tour cards for each if needed.
• Adhere to all opening, middle, and closing shift procedures.
• Sign up new members and renewal of memberships.
• Send a personalized Thank You card to all members after signing up.
• Processing and delivery of membership cards.
• Must be knowledgeable on membership rates, membership types, and discounts and be able to convey the proper information to prospective members.
• Take and receipt payments.
• Enroll people for programs.
• Be aware and knowledgeable of all YMCA programs and schedules as seen in Program Guide, and on our website.
• Maintain a professional appearance and conduct consistent with YMCA policy.
• Handle all situations, problems, issues, and complaints in a positive and professional manner and inform the Membership Director and/or VP of Operations of any and all situations.
• Use Engage Software to create stronger connections with members and to meet personal the goal of 3 completed tasks/conversations per week & departmental goals of 50 actionable tasks per week/per Membership Team.
• Attend scheduled staff meetings.
• Be kind and courteous to every person that approaches the front desk. Treat them as you would want to be treated.
• Answer phones.

OUR CULTURE:

At the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone has the opportunity to learn, grow and thrive. We act with intentionality to connect people to our cause through our service and engagement principles.

WE ARE:

WELCOMING We are open to all. We are a place where you can be, belong, and become.

GENUINE We value who you are and encourage you to be true to yourself and others.

HOPEFUL We believe in you and your ability to be a catalyst for good in the world.

NURTURING We're with you in your journey to develop your full potential.

DETERMINED Above all else, we are on a relentless quest to make our community stronger beginning with you.

MISSION' OUR REASON FOR BEING:

To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

CAUSE' OUR MISSION IN ACTION

Strengthening the foundations of community through youth development, healthy living, and social responsibility.