Sr. Salesforce Solution Architect

Description

Position at WebMD

WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Position Summary:

The Senior Salesforce Solution Architect must have prior consulting and Salesforce.com experience, particularly with Sales Cloud/CPQ and are ready to join a collaborative team. The ideal candidate has experience defining a scope of work, designing appropriate solutions, communicating solutions to stakeholders in terms of business outcomes, and coaching/mentoring team members. While we expect our Solution Architect to have a strong technical foundation in Salesforce, their business acumen, as well as ability to effectively communicate solutions, tradeoffs, and risks with stakeholders is key to our collective success. The ideal candidate will have deep experience designing solutions for complex enterprise sales teams and have demonstrated success in building systems to support KPI achievement.

Primary Responsibilities & Essential Functions:

• Lead and own all declarative designs (Sales Cloud, Service Cloud, CPQ) for the Salesforce CoE, supporting a complex sales process and rapidly growing B2B business.

• Apply AI technologies and innovation to solution design, to eliminate error, enhance sales opportunity and support case time to close, augmenting the innovation of the business.

• Critical stakeholder in the Salesforce Center of Excellence (CoE), driving governance, stability, rigor of process, org health, etc.

• Build relationships with key business stakeholders/sales leaders in order to intimately understand the business needs, challenges, etc.

• Play an active role in all phases of the SDLC (discovery/requirements, design, build, test, training, data migration, and deployment), as well as drive accurate build estimates for sprint planning.

• Drive the execution and successful completion of sprint work

• Lead discovery sessions with business stakeholders, pairing your comprehensive understanding of Salesforce products, structure, and security models with your understanding of business goals and outcomes - with a declarative first mindset.

• Perform analysis and decomposition of complex business information and design scalable solutions that support the business objectives and present solutions to stakeholders with a focus on business outcomes and tradeoffs.

• Mentor and support other team members in their work (ticket design and authoring, review solutions, monitor adherence to design, help troubleshoot, and advise on best practices, etc.)

• Actively review solution implementation throughout the build phase to ensure alignment to design, scope, acceptance criteria, and business objective.

• Identify risks and mitigation plans, focusing on solution, level of effort, and technical risks. Appropriately raising risks to leadership as needed.

• Support communications/discussions related to the solutions, solution options, risks, and/or issues and ensure they are suitable for the intended audience.

Minimum Required Knowledge, Skills, Abilities and Qualifications:

• 7+ years of experience as a Sr. Salesforce Solution Architect working in complex environments that support sales and sales operations including deep experience in:

• Sales Cloud, Service Cloud, and CPQ

• Flow, Process Builder, Apex, and Lightning components

• Complex reporting, dashboards, and advanced analytics

• Strong understanding of data modeling, security, sharing rules, and integration best practices

• Salesforce Marketing Cloud experience a plus

• Proven experience in solution design and architecture within Salesforce and CPQ

• Strong hands-on experience with Salesforce Einstein (Einstein Analytics, AI, or GPT).

• Experience with Einstein Discovery, Einstein Next Best Action, or AI-driven automation preferred

• Salesforce Administrator Certifications preferred

• Advanced Administrator (ADM 301)

• Platform AppBuilder

• CPQ

• Service Cloud

• Bachelor's degree in computer science, information technology, or a related field preferred.

Attributes:

• Strategic thinker with a focus on business outcomes

• Detail-oriented with a commitment to data accuracy and quality

• Excellent problem-solving skills, with the ability to work independently and collaboratively

• Strong communication and stakeholder management skills

• Customer-centric approach with a passion for continuous improvement

• Ability to effectively communicate technical concepts to non-technical stakeholders

Compensation Considerations:

Additional education, certifications, and justifications for different pay for same roles