Medical Triage
- No Nights or Weekends
- Growth Opportunity
- Medical, Dental, and Vision Insurance
- PTO & Paid Holiday’s
- 401 (k) with 4% employee match-Fully Vested
- Company paid Life Insurance
- Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
- Employee Discount
- Referral Bonus
- Employee Appreciation Day: Dorney Park in Fall
- Employee Assistance Program (EAP)
- Grow Together
- Seize Opportunity from Struggle
- Outcome Over Ego
- Commitment to Serve
- Do The Right Thing
- Providing pathology results and Prior authorizations as allowed
- Respond within 24 hours to messages sent through multiple message channels
- Send applicable prescriptions
- Handle medication and prior authorization electronic faxes for multiple providers
- Accurately filling out prior authorization request forms and documenting charts with updates
- Ensure that patient medical records are up-to-date in accordance with regulatory and compliance policies
- Schedule general, cosmetic, and surgical appointments for multiple providers
- Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls
- Mailing of Certified Letters for non-compliance
- Provide excellent customer service to all patients
- Cross trained in Customer service (Call Center) call types & functions
- Complete a clinical rotation as needed
- Other duties as assigned
- Medical Assistant experience (1 year min.)
- Call Center or Medical Scheduling experience
- Strong Customer service
- Excellent written and verbal communication
- Clean and presentable appearance
- Team focused and is able to follow detailed instructions carefully with limited oversight
- Organized, punctual and professional
- Eager to grow and learn with the company
- Fluency in computer systems and a variety of software packages
- Medical Terminology experience
- Dedicated to patients and personable customer service
- Passionate about the field of Dermatology
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