Shared Service Client Services Representative

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Shared Service Client Services Representative

Human Resources Shared Services - Pennsylvania-Pittsburgh - (24000395)

The HR Shared Services (HRSS) Representative is responsible for the day-to-day direct support of university clients relating to new hire/rehire onboarding, including I-9 processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll processing, etc. The Shared Services Representative will provide outstanding client support service, guidance, and support to the University community which we serve, and handle all Tier 1 related questions and issues relating to HR and Payroll. The incumbent will assist our functional and departmental partners in finding solutions and providing resources in support of their duties. HRSS representatives will be required to work in all HRIS systems (Oracle, Taleo), SalesForce, and Equifax.

Job Summary

Supports Human Resources by reviewing and maintain accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.

Essential Functions

Reviews data for accuracy of employee actions including, but not limited to, timekeeping errors, supplemental payments, error reporting triage, and new hire integrations.

Maintains employee records such as employee contact information, job classification, pay rates, organizational structure, and other key details.

Maintains accurate records of active job openings and received applications; manages internal and external job postings.

Assists with record audits and mandatory reports which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.

Responds to online, in-person, and telephone inquiries concerning human resources programs and policies.

Physical Effort

Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.

Assignment Category Full-time regular Job Classification Staff.Human Resources Representative Job Family Human Resources Job Sub-Family HR Shared Services Campus Pittsburgh Minimum Education Level Required Bachelor's Degree Minimum Years of Experience Required No experience required Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule Monday - Friday, 8:30 a.m. - 5:00 p.m Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range $18.36 per hour Relocation Offered No Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances Not Applicable Required Documents Resume, Cover Letter Optional Documents Not Applicable