Program Assistant (Housing)

Job Description

Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Position Summary

The Program Assistant for the Housing team is responsible for supporting the administrative and compliance functions of the department. This role conducts and completes all aspects of participant intake assessments, processes rental assistance requests, maintains accurate records, and assists with housing-related data and administrative tasks. The Program Assistant will work closely with Housing staff, and at times, other Housing & Community Service areas to ensure compliance with program requirements and maintain accurate records in accordance with agency regulations and expectations.

Duties will also include but are not limited to:

• Coordinate with applicants and referral sources to conduct participants initial intake, ensuring all required documentation is collected and accurately recorded.
• Collaborate with the Assistant Director of Housing and other staff to ensure the smooth operation of housing programs.
• Assist with rental assistance including completing check requests, occupancy forms and applicable financial tracking forms to ensure timely processing of housing-related expenses.
• Be aware of and follow guidelines for all applicable regulatory entities such as Department of Public Welfare, Department of Labor, and PA Department of Education.
• Enter and maintain participant information in relevant databases, ensuring data integrity.
• Create and maintain participant files, certifying compliance with contractual and regulatory requirements
• Maintain up-to-date knowledge of community resources as they relate to the needs of Goodwill customers, including but not limited to their housing needs.

Location: 118 52nd St Pittsburgh, PA 15201

External Hiring Range: $17.33 -$18.02

Schedule: 24-30 hours per week

Travel Required: Yes

• High School Diploma or Equivalent AND 4 years experience required. OR
• Associates' Degree AND 2 years experience required. OR
• Bachelors' Degree AND 0-1 year of experience required.

Required Experience: Experience with administrative functions within a social service agency or housing program(s)

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.