Quality Manager

Job Description

Job Description

Description:

Summary:

This vital role to the organization serves as the leader of the tactical quality team, responsible for the day to day quality activities of the company. While managing the Quality Technicians, this position oversees the quality control laboratory activities, ensuring high quality and compliance of the products we provide to our customers. The role is critical in reinforcing the cultural commitment to our Quality Core Value.

Accountable Functions and Responsibilities:

People, Safety, and Quality Focus

· Manage Quality Technicians and Quality Laboratories in all CPS facilities.

· Own and execute all Quality Technician training and advancement of individual careers through leveling and other people building initiatives.

· Assure lab environment is safe for employees through proper equipment maintenance, adherence to procedures and methods, and appropriate safety behaviors.

· Assure Quality Technicians are properly trained and follow safety expectations and rules/policies in all areas of the facility.

· Partner with plant managers and other functional leaders to drive the quality mindset culture of the organization.

Customer Focus

· Oversee product release activities and conformance to customer specifications.

· Drive error-free work products (i.e., COAs, data entry, email correspondence) performed by the individual as well as the Quality Technicians, particularly on customer-facing documents and requirements.

· Provide, timely, accurate, and meaningful corrective action responses to customer inquiries and complaints.

· Support customer audits by providing information and access to laboratories, including testing methodologies and data as appropriate.

· Maintain Quality Laboratories in acceptable “audit ready” condition every day.

CPS Focused

· Provide leadership to the quality and food safety activities by assuring tasks are completed to support business goals:

-Timely and accurate product releases, resolving issues as needed to disposition nonconforming product.

-Managing laboratory testing equipment uptime, reproducibility, and overall reliability.

· Assure activities supporting continued certification of ISO 9001 and FSSC 22000 are completed. This includes (but not limited to): calibrations, internal audits, document control, and change control, as appropriate.

· Partner with Technical Sales/Revenue Team to support new business, specifically in completing Test Method Development activities.

· Participate in other cross-functional teams, focused on bringing performance into alignment with agreed upon metrics while upholding company Core Values.

• Other functions as needed to support the overall business

Job Metrics (Measurements of Success):

• COA Conformity

• Safety incident rate for Quality Technicians

• People Building – growth (leveling) plans in place for all Quality Technicians

• Yield Report Preparation Accuracy (to be further defined)

• Product Release Timing (to be further defined once Job Jacket Right First Time is established)

• Customer Complaint Index <3.0 cpm kg produced

• Potential other metrics as appropriate

Required Qualifications:

• Non-negotiable approach to safety polices and behaviors.

• Must be a U.S. citizen or able to work in the U.S. for reasons other than practical training.

• 4-year college degree - preferably in food science, chemistry, chemical engineering, pharmaceutical, biology, or related field.

• Strong focus on exceeding customer expectations and the execution of relevant tasks to achieve.

• Experience supervising/managing people.

• Communicate effectively to all levels in the company - both written and verbal correspondence.

• Previous quality and/or food safety experience, particularly in food, pharma, or chemical manufacturing.

• Capable of high level of innovation in problem solving and critical thinking.

• Skilled at interacting on the manufacturing floor.

• Actively seeks to work through obstacles and challenges - does not get frustrated or overwhelmed.

• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Autonomous with self-driven accountability.

• Strong display of CPS Core Values in every action and decision.

• Logical and systematic approach to task completion; can multi-task and prioritize as needed.

• Highly capable of performing work in alignment with documented instructions and work flows.

Additional (Preferred) Qualifications:

• Previous experience in managing QMS and Food Safety systems.

• Experience in contract manufacturing.

• Six Sigma Lean Manufacturing certification.

• Familiar with metric based performance cultures.

• Experience with ERP systems and various other application-based software packages (HRMS, WMS).

Location:

• Reading, Pennsylvania – corporate office and manufacturing campus (Primary)

• East Greenville, Pennsylvania – manufacturing campus (~15-20%)

• Other company locations as required

Work Environment (estimated averages):

• Office/Administrative: 40%

• Laboratory: 30%

• Manufacturing: 30%

Travel Requirements:

• Minimal travel required to other company sites or vendor and customer partners.