Visitor Services Supervisor (Part-Time)
Reports to: Visitor Services Manager
Status: Part-time, Non-exempt
Salary: $17.71/hr.
Responsibilities:
- Supervisory Responsibilities (60%):
- Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
- Schedule the Museum Experience Associates and distribute schedules in a timely manner.
- Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
- Be adept and flexible in assisting with site-wide operations and department needs.
- Ticketing and Visitor Services Responsibilities (20%):
- Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
- Maintain coverage for call-offs and/or breaks as needed.
- Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
- Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
- Administrative Responsibilities (20%):
- Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the front‐line
- Provide frontline staff with all pertinent documents needed for the week
- Other duties as assigned by Visitor Services Manager
- Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity .
- Availability to work evening and weekend events is required.
- Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
- Bachelor’s degree preferred, but supplemental additional experience will be considered.
- The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people.
- Must have demonstrable experience in managing projects equally well independently, and as part of a team.
- Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
- Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
- Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
- Must possess strong oral and written communication skills.
- The ability to communicate effectively with a wide variety of audiences is essential.
- Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
- Must have a valid driver’s license.
- Clearance of a background check.
Recommended Jobs
Licensed Practical Nurse (LPN)
Job Description Job Description Licensed Practical Nurse (LPN)$7,500 SIGN ON BONUS for Full Time Evening ShiftFull Time | Evening Shifts | Flexible Scheduling - 8 or 10 Hour ShiftsPart Time | Day…
Automotive Sales Professional - Thornton Chrysler Dodge Jeep Ram
Job Description Job Description Are you enthusiastic? Are you persuasive? Do you love helping people? Are you all about cars and trucks? If you answered yes to these questions, we'd love to talk…
Truck Driver - Home Daily - CDL A
What you'll need to succeed as a Truck Driver at XPO Minimum qualifications: Be at least 21 years of age Valid Class A commercial driver's license Safe driving record and history …
Early Intervention Mental Health Specialist
Job Description Job Description Help Children Thrive. Support Families. Empower Educators. Are you passionate about helping young children reach their full potential? Do you believe every chil…
Travel Registered Nurse PICC Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced Registered Nurse (RN) – PICC to specialize in the placement, management, and removal of peripherally inserted central catheter…
Associate Attorney - Workers' Compensation
Job Description Job Description Description: The Associate attorney will manage a diverse caseload from inception through resolution, providing strategic legal counsel and representation in cour…
CDL-A Truck Driver - Home Weekly
CDL-A Truck Driver – Home Weekly | Dedicated Walmart Account HOME WEEKLY + EXTRA HOME TIME! Join a dedicated Walmart fleet offering consistent miles, no-touch freight, and a guaranteed 34-hour ho…
Business Development / Account Manager
Job Description Job Description Syzygy is rapidly growing, and we want you to join our world-class team today! Syzygy is a technology company dedicated to delivering solutions that address our …
General Labor: Hauling
Compensation: $15 per hour, plus Tips (about $22 per hour) To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come and see what all the buzz is a…
Certified Math Teacher
Are you a Certified Math teacher? We are a school located north of Ligonier, PA that serves junior high and high school boys who enjoy success in an alternative education setting. Candidates must mee…