Member Services Specialist

Member Services Specialist: Behavioral Health, Customer Service, Mental Health, Intake Documentation Experience

United States Category Operations Job Id 44299 Remote

Application Instructions:

Make sure your resume has been customized to the role shown in the job posting. Email your custom resume to me: [email protected]. I will review your resume. If there is a match, then I will email you a link to the application with further instruction. When applying remember to select PA CareerLink as your referral. After I sent the link and you apply then email to let me know so I can follow up on your application.

Job Description:

The Behavioral Health Member Services Specialists are responsible for managing Perform Care's intake processes and serve as the first point of contact for Members accessing our services. Perform Care is a behavioral health managed care organization operating primarily in New Jersey and Pennsylvania. We connect youth and families to essential mental health, intellectual/developmental disability (I/DD), and substance use services through public programs such as New Jersey's Children's System of Care (CSOC).

Key Responsibilities

Answer incoming calls and provide information about Perform Care's operations and services. Complete intake documentation for Members accurately and efficiently. Explain procedures for accessing behavioral health services. Coordinate with the Medical Assistance Transportation Program (MATP) to assist Members in securing transportation for scheduled appointments. Conduct bed searches for inpatient (IP) and substance abuse (SA) treatment requests. Address Member complaints by initiating the PerformCare Grievance and Complaint process. Explain Member rights upon request and provide additional resources, including the Member Handbook and provider lists within the Member's geographic region. Enter requests and authorizations into the system accurately.

Work Arrangement: Remote Opportunity

Schedule:

Monday - Friday 3rd Shift: 3:00 PM - 11:00 PM (with overtime potential) First-shift availability during the 6-month training period is highly preferred Rotating Holidays required - Employees will be scheduled to work certain holidays on a rotating basis to ensure fair coverage among team members.

Education & Experience

Bachelor's degree (BS or BA) from an accredited college or university required. 1-3 years of behavioral health experience preferred. Strong written and verbal communication skills; ability to respond sensitively to Member inquiries preferred. Previous customer service and data entry experience desired, preferably in a call center environment. Minimum of one year of experience in mental health and/or human services required, or equivalent experience. Proficiency in Windows-based PC applications.

Comprehensive Benefits Package

Flexible work solutions, including remote and hybrid options. Competitive pay and paid time off, including holidays and volunteer events. Health insurance coverage for you and your dependents starting Day 1. 401(k) retirement plan, tuition reimbursement, and more.

What's in it for you: Use your skills and experience to help others as well take advantage of our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.