USA Director, District Executive

Director, District Executive, Capitol District, PA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Director, District Executive leads a team of retail bank branches and is responsible for overall business performance, including People, Customer Experience, Operations and Profitability. Builds a high performing team by creating a diverse and inclusive culture that fosters engagement and accountability. Delivers a great customer experience by managing and motivating teams to execute customer-centric behaviors consistently. Ensures operational integrity and achieves regulatory and compliance objectives by "doing the right thing." Creates, manages and executes customer relationship management strategies in partnership with Santander Investment Services, Home Lending, and Business Banking.

• Maintains operational integrity and controls in all branches at all times by ensuring that all controls-related routines are performed consistently and effectively.
• Manages performance of branch managers by monitoring achievement in customer experience, operational and sales performance with a focus on ensuring consistency in execution as measured by participation rates.
• Oversees the recruiting and hiring of all branch staff, ensuring the right profile of skills and attitude to perform at a high level.
• Manages, measures and follow up on adherence to customer contact and sales disciplines and expectations.
• Oversees, monitors and directs the activities sales and service activities of the branches, so as to meet all targets for customer services levels, sales productivity, specific goals and objectives, including branch revenue.
• Communicating and implementing various corporate initiatives, supporting managers through change management and implementation.
• Takes a leadership role for the organization in the communities served by the branches in the District.
• Ensures branch managers are setting Team Members up for success and developing them proactively for future roles in the organization.
• Supports branch managers in delivering a great Team Member experience by creating an environment that supports diversity and inclusion and fosters engagement and accountability
• Supports Branch Managers through the escalation process to ensure customer issues are resolved in a timely and complete way that leads to high levels of customer satisfaction.
• Responsible for building strong partnerships with Santander Investment Services, Home Lending, and Business Banking and ensuring that all partner routines are consistent and effective.
• Jointly responsible with partner managers for achieving results in consumer deposits, investments, consumer lending, and business banking deposits and lending.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience - Required.

9+ Years - Required.

• Strong people management skills.
• Retail banking expertise.
• Superior verbal and written communication skills.
• Performance management skills.
• Self-starter who can work collaboratively, can maintain confidences, communicate effectively and demonstrate good judgment.
• Ability to set goals.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$93,750.00 USD

Maximum:

$170,000.00 USD

Link to Santander Benefits:

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.

Primary Location: Kutztown, PA, Kutztown

Other Locations: Pennsylvania-Kutztown

Organization: Santander Bank N.A.