Visitor Center Information Specialist

Job Description

Job Description

Description:

Job Description

Job Title: Visitor Center Information Specialist

Multiple Locations: PA: Honesdale, Milford, Hawley, Stroudsburg, Jim Thorpe

Reports To: Visitor Center Manager
Summary: Promotes the Pocono Mountains region (the four counties: Wayne, Pike, Monroe, and Carbon) and informs individuals visiting the region of the activities and amenities the bureau’s members provide.
Duties and Responsibilities:

• Greet and assist all visitors to the center with information (availability, things to do, places to dine) about the Pocono region
• Answer all incoming information calls and provides callers with information (availability, things to do, places to dine) about the Poconos and other tourism-related requests.
• Understands and is knowledgeable on how to navigate the website and relay information to guests
• Read blogs and watch Pocono Television Network (PTN) and Pocono Mountains Magazine (PMM), and participate in tours, events, and any other opportunities to learn more about member businesses, the Poconos, and local offerings
• Understand and utilize the Kiosks located at each center, show guests how to navigate the platform and find information on the Poconos
• Enter partner referrals into partner database (CRM) for referral tracking into our system.
• Prepare and accurately complete daily reports, including customer-served counts, and notation of visits from the commissioners and PMVB members (hotels, attractions, etc.)
• Enter Pocono Mountains Travel Guide requests into consumer database
• Utilize Microsoft programs (Outlook, Word, Excel, SharePoint) for job related duties
• Restock brochures for guests and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly. Only stock member brochures and literature
• Clean, tidy up, and organize center:
• Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.)
• Clean and wipe down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.)
• Restock restrooms with soap, paper towels, toilet paper, etc. when needed
• Provide a completed checklist to the supervisor at the end of the day and notify them of any issues when they arise
• Properly store literature and supplies in the Visitor Center’s stockroom.
• Maintain up-to-date inventory of supplies and member literature.
• Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the Visitor Center Manager.
• Assist the public in emergency situations (document situation and report to management)
• Maintain the accurate statistics and reference material
• Help add to and maintain the team SharePoint site
• Attended required virtual/in-person meetings and trainings
• Perform other duties as assigned

Hours per week:

• 10-30 hours
• Based on business needs

Work Remotely:

• No

This Job is Ideal for Someone Who Is:

• Dependable – more reliable than spontaneous
• People-Oriented – enjoys interacting with people and working on group projects
• Adaptable/Flexible – enjoys doing work that requires frequent shifts in direction

Job Type:

• Part-Time

Schedule:

• 8-hour shift
• Day Shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location:

• In-Person

Requirements:

• High school diploma or equivalent
• Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties).
• Minimum three months of related experience in customer service
• Ability to write, read, and understand instructions
• Customer service skills
• Strong interpersonal skills
• Working knowledge of Microsoft applications
• Good computer skills
• Extensive knowledge of the Pocono Mountains region
• Ability to lift 30 pounds