Service Advisor

Are you a seasoned Service Advisor passionate about delivering exceptional customer service and automotive expertise? C. Harper Auto Group, a trusted name in the Greater Pittsburgh Area for over 41 years, is looking for a dedicated professional to join our team. Why Choose C. Harper Auto Group? At C. Harper, our employees are as important as our customers. We offer a family-oriented work culture, opportunities for career advancement, and a comprehensive benefits package to support your personal and professional growth. Benefits Include:

• Competitive Pay Plans: Industry-leading salaried pay plans and commission percentages.
• Medical, Dental, and Vision Insurance: Includes multiple plan options and a no-cost medical insurance option for employees.
• 401(k) Plan: Annual company contributions to secure your financial future.
• Paid Time Off: Pro-rated PTO available starting on day 91.
• Short-Term Disability Insurance: Provided at no cost, with additional options through Aflac & American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options.
• Career Growth: Ample opportunities for promotion in a respected, family-owned business.

Key Responsibilities: As a Service Advisor, you’ll be the vital link between customers and the service department, ensuring an exceptional experience from start to finish:

• Greet customers and identify their vehicle service needs.
• Build strong relationships by addressing concerns and providing expert guidance.
• Oversee quality control to ensure service excellence.
• Communicate updates to customers regarding vehicle status.
• Promote additional services and retail opportunities.
• Coordinate with technicians for timely and accurate service completion.
• Uphold ethical business practices and a professional image.

Qualifications: To succeed in this role, you should have:

• A high school diploma or equivalent.
• A valid driver’s license with a clean record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor.
• Fluency in English and strong communication skills.
• Proficiency with computers and multitasking in a dynamic environment.
• A passion for customer service and attention to detail.

About C. Harper Auto Group: For over four decades, C. Harper Auto Group has been a trusted family-owned business representing top automotive brands. Built on the values of honesty, integrity, loyalty, and charity, we’re dedicated to creating a workplace where employees and customers feel valued and respected. Equal Opportunity Employer: C. Harper Auto Group is an equal opportunity employer, committed to creating a work environment free from discrimination and harassment.